Table 1 Descriptive statistics,... | Emerald Publishing

Table 1

Descriptive statistics, correlation and convergent reliability (n = 287)

Factors	No. of items	Mean	SD	CR	AVE	α	MTS	LSV	RQ	GX	BP
MTS	18	4.98	0.79				1.00
- Transport				0.83	0.50	0.85
- Facilities				0.84	0.52	0.87
- Com’ & info				0.86	0.61	0.90
LSV	9	4.69	0.81				0.624*	1.00
- Functional				0.89	0.77	0.91
- Social				0.89	0.71	0.88
- Emotional				0.85	0.66	0.85
RQ	7	4.67	0.84				0.613*	0.743*	1.00
- Trust				0.78	0.65	0.77
- Loyalty				0.74	0.62	0.76
- Customer satisfaction				0.90	0.77	0.91
GX	9	4.66	0.86				0.342*	0.435*	0.479*	1.00
- Importance of GX				0.89	0.82	0.90
- Face				0.76	0.70	0.83
- Reciprocal favour				0.78	0.74	0.85
- Affect				0.77	0.66	0.85
BP	4	4.71	0.94	0.93	0.77	0.93	0.274*	0.369*	0.399*	0.321*	1.00

Factors	No. of items	Mean	SD	CR	AVE	α	MTS	LSV	RQ	GX	BP
MTS	18	4.98	0.79				1.00
- Transport				0.83	0.50	0.85
- Facilities				0.84	0.52	0.87
- Com’ & info				0.86	0.61	0.90
LSV	9	4.69	0.81				0.624*	1.00
- Functional				0.89	0.77	0.91
- Social				0.89	0.71	0.88
- Emotional				0.85	0.66	0.85
RQ	7	4.67	0.84				0.613*	0.743*	1.00
- Trust				0.78	0.65	0.77
- Loyalty				0.74	0.62	0.76
- Customer satisfaction				0.90	0.77	0.91
GX	9	4.66	0.86				0.342*	0.435*	0.479*	1.00
- Importance of GX				0.89	0.82	0.90
- Face				0.76	0.70	0.83
- Reciprocal favour				0.78	0.74	0.85
- Affect				0.77	0.66	0.85
BP	4	4.71	0.94	0.93	0.77	0.93	0.274*	0.369*	0.399*	0.321*	1.00

Note(s): SD: standard deviation, CR: composite reliability, AVE: average variances extracted, α: Cronbach’s alpha

*Correlation is significant at p < 0.01