1. Conduct a needs assessment to determine the needs of the audience.

2. Conduct task analysis to identify the instructional content or skills related.

3. Perform instructional analysis to identify what must be learned.

1. Analysis of the level of difficulties encountered.

2. Analysis of learner’s abilities.

3. Evaluation of past help-seeking experiences.

1. Identify objectives.

2. Determine how the objectives will be met.

3. Determine how the instructional strategies will be employed to achieve the objectives.

4. Determine how the media and methods will be most effective in the delivery of the objectives.

1. 4. Identification of learning goals.

2. 5. Identification of potential helper(s).

3. 6. Deciding that help-seeking is needed and possible.

1. Develop or select materials and media.

2. Conduct formative evaluations.

7. Development of strategies to seek help.

3. Continue to analyze, redesign, and enhance the instructional product.

8. Employ strategies to elicit help.

1. Determine if the problem has been solved.

2. Determine if the objectives have been met.

3. Determine the impact of the product or course.

4. Determine if the changes are necessary for the future delivery of the program or course.

9. Evaluate the current help-seeking episode.