Illustrative potential interventions per digital proficiency tier
| Proficiency tier | Intervention | Delivery format and duration | Employees best suited to the intervention | Key implementation features | Behavioural risk |
|---|---|---|---|---|---|
| High | In-house mentorship (proprietary software) | Mentor-supported; ∼2 weeks | Highly proficient needing targeted support | Targeted coaching; practice with feedback; cost scales with mentor time | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼5 hours | Narrow, task-specific gaps | Modular instruction; worked examples; independent completion | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners | Manuals, job aids, documentation; flexible, low cost | Sustained motivation | |
| Medium | In-house training (proprietary software) | Facilitator-led; ∼4 weeks | Functional but incomplete proficiency | Guided instruction; hands-on practice; structured feedback; higher support needs | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼10 hours | Independent learners needing broader exposure | Standardised modules; scalable; completion depends on discipline | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners using internal resources | Minimal support; flexible, low cost; slower progression | Sustained motivation | |
| Low | In-house training (general digital proficiency) | Facilitator-led; ∼4 weeks | Require foundational support | Structured instruction; guided repetition; supervised practice; resource-intensive | Availability of mentors |
| Online training (general digital proficiency) | Self-paced; ∼10 hours | Broad foundational needs | Sequenced tasks; moderate cost; may need prompting | Learner self-regulation | |
| Self-directed study (general digital proficiency) | Self-study; ∼20 hours | Basic independent learners | Manuals, guidance notes, exercises; inexpensive, flexible; risk of delay | Sustained motivation |
| Proficiency tier | Intervention | Delivery format and duration | Employees best suited to the intervention | Key implementation features | Behavioural risk |
|---|---|---|---|---|---|
| High | In-house mentorship (proprietary software) | Mentor-supported; ∼2 weeks | Highly proficient needing targeted support | Targeted coaching; practice with feedback; cost scales with mentor time | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼5 hours | Narrow, task-specific gaps | Modular instruction; worked examples; independent completion | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners | Manuals, job aids, documentation; flexible, low cost | Sustained motivation | |
| Medium | In-house training (proprietary software) | Facilitator-led; ∼4 weeks | Functional but incomplete proficiency | Guided instruction; hands-on practice; structured feedback; higher support needs | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼10 hours | Independent learners needing broader exposure | Standardised modules; scalable; completion depends on discipline | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners using internal resources | Minimal support; flexible, low cost; slower progression | Sustained motivation | |
| Low | In-house training (general digital proficiency) | Facilitator-led; ∼4 weeks | Require foundational support | Structured instruction; guided repetition; supervised practice; resource-intensive | Availability of mentors |
| Online training (general digital proficiency) | Self-paced; ∼10 hours | Broad foundational needs | Sequenced tasks; moderate cost; may need prompting | Learner self-regulation | |
| Self-directed study (general digital proficiency) | Self-study; ∼20 hours | Basic independent learners | Manuals, guidance notes, exercises; inexpensive, flexible; risk of delay | Sustained motivation |
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