Illustrative potential interventions per digital proficiency tier
| Proficiency tier | Intervention | Delivery format and duration | Employees best suited to the intervention | Key implementation features | Behavioural risk |
|---|---|---|---|---|---|
| High | In-house mentorship (proprietary software) | Mentor-supported; ∼2 weeks | Highly proficient needing targeted support | Targeted coaching; practice with feedback; cost scales with mentor time | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼5 hours | Narrow, task-specific gaps | Modular instruction; worked examples; independent completion | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners | Manuals, job aids, documentation; flexible, low cost | Sustained motivation | |
| Medium | In-house training (proprietary software) | Facilitator-led; ∼4 weeks | Functional but incomplete proficiency | Guided instruction; hands-on practice; structured feedback; higher support needs | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼10 hours | Independent learners needing broader exposure | Standardised modules; scalable; completion depends on discipline | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners using internal resources | Minimal support; flexible, low cost; slower progression | Sustained motivation | |
| Low | In-house training (general digital proficiency) | Facilitator-led; ∼4 weeks | Require foundational support | Structured instruction; guided repetition; supervised practice; resource-intensive | Availability of mentors |
| Online training (general digital proficiency) | Self-paced; ∼10 hours | Broad foundational needs | Sequenced tasks; moderate cost; may need prompting | Learner self-regulation | |
| Self-directed study (general digital proficiency) | Self-study; ∼20 hours | Basic independent learners | Manuals, guidance notes, exercises; inexpensive, flexible; risk of delay | Sustained motivation |
| Proficiency tier | Intervention | Delivery format and duration | Employees best suited to the intervention | Key implementation features | Behavioural risk |
|---|---|---|---|---|---|
| High | In-house mentorship (proprietary software) | Mentor-supported; ∼2 weeks | Highly proficient needing targeted support | Targeted coaching; practice with feedback; cost scales with mentor time | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼5 hours | Narrow, task-specific gaps | Modular instruction; worked examples; independent completion | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners | Manuals, job aids, documentation; flexible, low cost | Sustained motivation | |
| Medium | In-house training (proprietary software) | Facilitator-led; ∼4 weeks | Functional but incomplete proficiency | Guided instruction; hands-on practice; structured feedback; higher support needs | Availability of mentors |
| Online tutorial (proprietary software) | Self-paced; ∼10 hours | Independent learners needing broader exposure | Standardised modules; scalable; completion depends on discipline | Learner self-regulation | |
| Self-directed study (proprietary software) | Self-study; ∼20 hours | Independent learners using internal resources | Minimal support; flexible, low cost; slower progression | Sustained motivation | |
| Low | In-house training (general digital proficiency) | Facilitator-led; ∼4 weeks | Require foundational support | Structured instruction; guided repetition; supervised practice; resource-intensive | Availability of mentors |
| Online training (general digital proficiency) | Self-paced; ∼10 hours | Broad foundational needs | Sequenced tasks; moderate cost; may need prompting | Learner self-regulation | |
| Self-directed study (general digital proficiency) | Self-study; ∼20 hours | Basic independent learners | Manuals, guidance notes, exercises; inexpensive, flexible; risk of delay | Sustained motivation |
As a benefit of your subscription, you can share temporary access to restricted articles.
Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.
Please sign in to your personal account to gift article access.
As a benefit of your subscription, you can share temporary access to restricted articles.
Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.
Gift articles remaining: --
Each link will stop working after 30 days or 10 uses. You may create up to 10 links in a 30 day period.
Gift articles remaining: --
As a benefit of your subscription, you can share temporary access to restricted articles.
Each link will stop working after 30 days or 10 uses.
You have reached the limit of 10 links within a 30 day period.
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.