Table 4

Potential intervention scoring criteria

CriterionCriterion descriptionCriterion weighting (w)Metric descriptionMetric unitDirection of metric
Baseline intervention costTotal cost per potential intervention, calculated using a fixed rate per participant2Currency value from vendor quotes/internal cost analysisCurrency valueLower cost = better cost efficiency
Baseline intervention gainRating of employee skills gain post-intervention2Assigned rating using a 5-point scale to indicate the expected gain in employee digital proficiency5-point scale, with 5 representing the highest proficiencyHigher rating = better gain
Baseline intervention durationAnticipated duration (in weeks) for employees to achieve expected digital skills post-intervention1Calendar weeks required for employees to achieve expected digital skillsWeeksShorter duration = more time and cost efficient

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