Interview questions
| Thematic focus | Interview question | Theoretical construct |
|---|---|---|
| A. Understanding current QA practices and pain points in existing audit and compliance workflows | 1. Could you walk me through how you are currently handling quality assurance and auditing, particularly for standards like ISO 27001? | STS – organisational context |
| 2. How do you find managing all those moving parts? Are there particular areas where you think technology could ease the workload? | TAM – perceived usefulness | |
| 3. Are there any specific standards or requirements that are particularly difficult to comply with? | STS – regulatory pressure | |
| 4. How much time or resources would you estimate are currently being spent to address bottlenecks? | STS – workflow complexity | |
| 5. Could you tell me about the tools or methods you currently use for audits and compliance checks? If so, how have they impacted your efficiency or accuracy? | TAM – perceived ease of use | |
| 6. How open are you to using new technologies, such as AI, to assist in your auditing tasks? | TAM – openness to technology | |
| 7. What integration challenges do you foresee when implementing a GenAI system alongside your current tools and workflows? | STS – integration challenges | |
| B. Desired functionalities of a GenAI framework | 1. What features or capabilities would you expect from an AI system to make it a valuable tool in auditing? | TAM – perceived usefulness |
| 2. If participants are using AI or automation, how well do these tools integrate with your existing IT systems and processes? Are there any issues with usability or training? | TAM and STS – usability and system integration | |
| 3. Would you consider integrating generative AI to enhance your current automation? Why or why not? | TAM – adoption decision | |
| 4. What would be the key factors influencing your decision to adopt newer AI-driven solutions in the future? | TAM – intention to use | |
| 5. Do you think a single AI-based QA tool could be flexible enough to manage different standards like iso 9001, 27,001, and others? Why or why not? | STS – scalability and adaptability | |
| C. Non-functional requirements | 1. When it comes to data security, how important are attributes like data privacy, explainability, and cybersecurity in an AI-driven QA system? | STS – non-functional requirements |
| 2. How crucial is it for you to understand the reasoning behind it to ensure compliance and trust? | TAM and STS – explainability and trust | |
| 3. Do you foresee any resource constraints that might limit implementation? | STS – resource constraints | |
| 4. What kind of training or support would you need to feel comfortable using AI in your daily tasks? | STS – training needs | |
| D. Human-AI collaboration and sociotechnical considerations | 1. What concerns might you have about integrating AI into auditing processes? | STS – human-AI interaction |
| 2. Are there specific areas where you think human oversight will always be necessary? | STS – oversight and control | |
| 3. Which parts of the QA process do you feel must always involve human judgment? | STS – human judgment | |
| 4. Could you describe any concerns about job roles, trust, or workforce acceptance that might emerge? | STS – role transformation and acceptance | |
| 5. How does trust in technology currently influence decision-making in your organisation? | TAM – trust in technology | |
| 6. How do perceptions of AI fairness and reliability impact your colleagues' willingness to rely on it? | STS – perceived fairness | |
| 7. Can you describe any cultural barriers or supports that have emerged in response to adopting GenAI? | STS – cultural considerations |
| Thematic focus | Interview question | Theoretical construct |
|---|---|---|
| A. Understanding current QA practices and pain points in existing audit and compliance workflows | 1. Could you walk me through how you are currently handling quality assurance and auditing, particularly for standards like ISO 27001? | STS – organisational context |
| 2. How do you find managing all those moving parts? Are there particular areas where you think technology could ease the workload? | TAM – perceived usefulness | |
| 3. Are there any specific standards or requirements that are particularly difficult to comply with? | STS – regulatory pressure | |
| 4. How much time or resources would you estimate are currently being spent to address bottlenecks? | STS – workflow complexity | |
| 5. Could you tell me about the tools or methods you currently use for audits and compliance checks? If so, how have they impacted your efficiency or accuracy? | TAM – perceived ease of use | |
| 6. How open are you to using new technologies, such as AI, to assist in your auditing tasks? | TAM – openness to technology | |
| 7. What integration challenges do you foresee when implementing a GenAI system alongside your current tools and workflows? | STS – integration challenges | |
| B. Desired functionalities of a GenAI framework | 1. What features or capabilities would you expect from an AI system to make it a valuable tool in auditing? | TAM – perceived usefulness |
| 2. If participants are using AI or automation, how well do these tools integrate with your existing IT systems and processes? Are there any issues with usability or training? | TAM and STS – usability and system integration | |
| 3. Would you consider integrating generative AI to enhance your current automation? Why or why not? | TAM – adoption decision | |
| 4. What would be the key factors influencing your decision to adopt newer AI-driven solutions in the future? | TAM – intention to use | |
| 5. Do you think a single AI-based QA tool could be flexible enough to manage different standards like iso 9001, 27,001, and others? Why or why not? | STS – scalability and adaptability | |
| C. Non-functional requirements | 1. When it comes to data security, how important are attributes like data privacy, explainability, and cybersecurity in an AI-driven QA system? | STS – non-functional requirements |
| 2. How crucial is it for you to understand the reasoning behind it to ensure compliance and trust? | TAM and STS – explainability and trust | |
| 3. Do you foresee any resource constraints that might limit implementation? | STS – resource constraints | |
| 4. What kind of training or support would you need to feel comfortable using AI in your daily tasks? | STS – training needs | |
| D. Human-AI collaboration and sociotechnical considerations | 1. What concerns might you have about integrating AI into auditing processes? | STS – human-AI interaction |
| 2. Are there specific areas where you think human oversight will always be necessary? | STS – oversight and control | |
| 3. Which parts of the QA process do you feel must always involve human judgment? | STS – human judgment | |
| 4. Could you describe any concerns about job roles, trust, or workforce acceptance that might emerge? | STS – role transformation and acceptance | |
| 5. How does trust in technology currently influence decision-making in your organisation? | TAM – trust in technology | |
| 6. How do perceptions of AI fairness and reliability impact your colleagues' willingness to rely on it? | STS – perceived fairness | |
| 7. Can you describe any cultural barriers or supports that have emerged in response to adopting GenAI? | STS – cultural considerations |
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