Table 2 Summary of LCs as the... | Emerald Publishing

Table 2

Summary of LCs as the macro-level analytical lens (classification criteria adapted from Mentzer et al. (2004))

LC interface	Description	Sub-capabilities	Key references
Information-management	Information technology and/or connectivity that enables firms to acquire, analyse, store, and share tactical and strategic information internally and with partners	Acquiring, storing, analysing information (IN1); Sharing and exchanging information (IN2); Supporting decision-making (IN3); Securing information and trust (IN4)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004)
Supply-management	The management of the logistics function including total cost minimisation, effective time and resource management, and the standardisation of logistics activities	Proactive or creative logistics solutions (SP1); Simplification and standardisation of key logistics activities (SP2); Timeliness and time efficiency (SP3); Human labour minimisation (SP4); Resource minimisation (SP5); Other cost minimisation (SP6)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004), Rajaguru et al. (2022)
Demand-management	Distinctive product or service offerings focused on fulfilling customer requirements through high-quality, responsive, and flexible logistics; also called customer-focused, value-added, or customer integration capabilities	Flexibility in operational circumstances (DM1); Responsiveness to customer requirements (DM2); Timeliness in logistics operations (DM3); Availability of operational coverage (DM4); Delivery quality conforming with customer requirements (DM5); Communication with customers (DM6)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004), Rajaguru et al. (2022)
Coordination	Internal and external coordination; integration of internal and external organisational elements to align actions and achieve the goals of the logistics operation; ability to communicate and collaborate	Standardisation – i.e. cross-functional policies and procedures (CO1); Simplification (CO2); Compliance – i.e. adherence to established policies, internal procedures, and external regulations (CO3); Structural adaptation – i.e. network structure, and deployment of resources (CO4); Visibility (CO5)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004)

LC interface	Description	Sub-capabilities	Key references
Information-management	Information technology and/or connectivity that enables firms to acquire, analyse, store, and share tactical and strategic information internally and with partners	Acquiring, storing, analysing information (IN1); Sharing and exchanging information (IN2); Supporting decision-making (IN3); Securing information and trust (IN4)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004)
Supply-management	The management of the logistics function including total cost minimisation, effective time and resource management, and the standardisation of logistics activities	Proactive or creative logistics solutions (SP1); Simplification and standardisation of key logistics activities (SP2); Timeliness and time efficiency (SP3); Human labour minimisation (SP4); Resource minimisation (SP5); Other cost minimisation (SP6)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004), Rajaguru et al. (2022)
Demand-management	Distinctive product or service offerings focused on fulfilling customer requirements through high-quality, responsive, and flexible logistics; also called customer-focused, value-added, or customer integration capabilities	Flexibility in operational circumstances (DM1); Responsiveness to customer requirements (DM2); Timeliness in logistics operations (DM3); Availability of operational coverage (DM4); Delivery quality conforming with customer requirements (DM5); Communication with customers (DM6)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004), Rajaguru et al. (2022)
Coordination	Internal and external coordination; integration of internal and external organisational elements to align actions and achieve the goals of the logistics operation; ability to communicate and collaborate	Standardisation – i.e. cross-functional policies and procedures (CO1); Simplification (CO2); Compliance – i.e. adherence to established policies, internal procedures, and external regulations (CO3); Structural adaptation – i.e. network structure, and deployment of resources (CO4); Visibility (CO5)	Gligor and Holcomb (2014), Jayarathna et al. (2024), Mandal et al. (2017), Mentzer et al. (2004)

Source(s): Authors’ own elaboration