Table 2

Key differences in the development of BSRI in stable and turbulent business networks

AspectBSRI in a stable business networkBSRI in a turbulent business networkReferences
Network structure and relationship dynamicsWell-structured network with long-term orientationLess-structured network due to frequent and unpredictable entry and exit of actors. Short and frequent interactions complement long-term relationships with multiple actors to comprehend the environment, access resources and respond to changeSalmi (2000); Wadell and Bengtson (2024) 
Speed of relationship developmentThe BSRI process follows linear (or multi-directional) stages, and trust and adaptation are built progressivelyThe BSRI process develops rapidly to seize opportunities before disruptions occur, and any short windows of opportunity must be leveragedWadell and Bengtson (2024); Zafari et al. (2023) 
Trust-building processTrust is built gradually over time through repeated interactions and performance verificationThere is no time to build trust; business relationships start with swift trust, based on trust proxies such as a counterpart’s ethical behaviour, reputation and third-party assurancesLambe et al. (2000); Zafari et al. (2023) 
Key factors that influence the BSRI processEmphasis on finding a feasible partner. Performance satisfaction, reputation and trust built progressively are key factorsThe BSRI process is characterised by uncertainty about future dependencies, a sense of urgency to act and perceived vulnerability, which prompt business parties to establish new business relationships quickly with sometimes unknown business counterpartsZafari et al. (2023) 
Control and monitoring mechanismsMonitoring occurs gradually and is based on long-term performance assessmentRequires intensive and continuous monitoring to prevent opportunistic behaviour and manage unexpected risksZafari et al. (2023) 
Role of firms’ individual actorsIndividual actors serve as triggers or inhibitors of the BSRI and in developing trust and defining mutual obligations at the individual and organisational levelsGreater autonomy is given to boundary spanners to monitor changes, facilitate exchanges, mitigate risks and leverage opportunities Social bonds are key to relationshipsZafari et al. (2023) 
The role of third actorsThe third actor potentially supports the BSRI process by performing several roles actively, passively or reactively (see Table 2)Third actors are relevant figures in the BSRI process, with their assurance interpreted as trust proxies to favour the swift development of trust between the counterparts; however, literature still lacks providing evidence on what roles third actors perform in supporting the BSRI process under turbulent network conditionsZafari et al. (2020, 2023)
Source(s): Authors’ own work inspired by Zafari et al. (2023) 

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