Table 1 Example of SQD coding for review... | Emerald Publishing

Table 1

Example of SQD coding for review analysis

Sentence	Service	Remarks
In the restaurant, customer service is perfect, and the quality is unbeatable	Restaurant	Reliability: the ability to perform the promised service efficiently and accurately
… The rooms are spacious and have the best beds you can imagine	Room	Tangibles: the appearance of physical facilities, equipment and personnel
… Describing the views and the location in the city would never do it justice; it is IMPRESSIVE	Hotel	Tangibles: the appearance of physical facilities, equipment and personnel
I hope everyone can experience being a guest and feel as good as we do with the service on their perfect terrace	Leisure areas	Assurance: employees' knowledge and courtesy, and their ability to convey trust and confidence

Sentence	Service	Remarks
In the restaurant, customer service is perfect, and the quality is unbeatable	Restaurant	Reliability: the ability to perform the promised service efficiently and accurately
… The rooms are spacious and have the best beds you can imagine	Room	Tangibles: the appearance of physical facilities, equipment and personnel
… Describing the views and the location in the city would never do it justice; it is IMPRESSIVE	Hotel	Tangibles: the appearance of physical facilities, equipment and personnel
I hope everyone can experience being a guest and feel as good as we do with the service on their perfect terrace	Leisure areas	Assurance: employees' knowledge and courtesy, and their ability to convey trust and confidence

Source(s): Developed by authors