Table 1 Communication dimensions across...

Table 1

Communication dimensions across international healthcare quality management frameworks

Framework	Framework type	Governance communication	Patient communication	Team communication	Complaint communication	Information management	Communication training	Quality improvement communication	Communication integration level
ISO	Management standard	2	2	1	1	2	1	2	Medium
JCI	Accreditation system	2	2	2	2	2	2	2	High
ISQua	Meta-accreditation framework	2	1	1	1	2	1	2	Medium
WHO	Policy framework	2	2	1	1	2	1	2	Medium
Accreditation Canada	Accreditation system	2	2	2	2	2	2	2	High
Australian NSQHS	National safety and quality standard	2	2	2	2	2	2	2	High

Framework	Framework type	Governance communication	Patient communication	Team communication	Complaint communication	Information management	Communication training	Quality improvement communication	Communication integration level
ISO	Management standard	2	2	1	1	2	1	2	Medium
JCI	Accreditation system	2	2	2	2	2	2	2	High
ISQua	Meta-accreditation framework	2	1	1	1	2	1	2	Medium
WHO	Policy framework	2	2	1	1	2	1	2	Medium
Accreditation Canada	Accreditation system	2	2	2	2	2	2	2	High
Australian NSQHS	National safety and quality standard	2	2	2	2	2	2	2	High

Note(s): Values indicate the level of formalisation of communication within each framework. 0 = communication not addressed in the framework. 1 = communication implicitly embedded within broader organisational processes or governance mechanisms. 2 = communication explicitly defined through formal standards or organisational requirements

Source(s): Author’s comparative framework analysis based on publicly available quality management standards and guidance documents

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