Table 1

Vignette dimensions, levels and text

DimensionsLevelsText
Ethnic background/language0
  • -

    She is of Dutch origin

1
  • -

    She was not born in the Netherlands, but speaks Dutch

2
  • -

    She was not born in the Netherlands and does not speak Dutch

Price per hour0
  • -

    She charges €13.50 an hour

1
  • -

    She charges €16.50 an hour

2
  • -

    She charges €19.50 an hour

Service quality0
  • -

    She possesses excellent cleaning skills

1
  • -

    She possesses average cleaning skills

Service reliability0
  • -

    She rarely cancels a cleaning appointment

1
  • -

    She sometimes cancels cleaning appointments unexpectedly

Insurance0
  • -

    You don't pay her if she misses a cleaning appointment due to sickness. This means that she doesn't receive an income

1
  • -

    She uses part of her hourly income to insure herself against sickness. If she misses a cleaning appointment due to sickness, the insurance company pays her income

Source(s): Authors’ own work
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