Table 1 Three-level KPI framework for...

Table 1

Three-level KPI framework for road PPP projects

Categories	Sub-categories	Indicators
1 Output	1.1 Project Operation	1.1.1 Highway service quality
		1.1.2 Service area service level
		1.1.3 Toll service level
		1.1.4 Road network information service
		1.1.5 Road section operation monitoring and dispatching
		1.1.6 Breakdown and rescue service management
		1.1.7 Overload management
		1.1.8 Asset disposal
		1.1.9 Complaint channels
		1.1.10 Performance bond
		1.1.11 Insurance coverage
	1.2 Project Maintenance	1.2.1 Maintenance plan submission
		1.2.2 Maintenance management system
		1.2.3 Road condition inspection completion status
		1.2.4 Road appearance and cleanliness
		1.2.5 Time-limited maintenance measures implementation for traffic safety
		1.2.6 Subgrade Condition Index (SCI)
		1.2.7 Pavement Quality Index (PQI)
		1.2.8 Bridge and Tunnel Structure Condition Index (BCI)
		1.2.9 Traffic Facilities Condition Index (TCI)
		1.2.10 Highway Maintenance Quality Index (MQI)
		1.2.11 Maintenance project completion status
		1.2.12 Facility equipment integrity rate
	1.3 Safety Assurance	1.3.1 Safety production management system and responsibility implementation
		1.3.2 Emergency management
		1.3.3 Number of safety production liability accidents
		1.3.4 Safety management of maintenance operations
2 Outcome	2.1 Social Impact	2.1.1 Major litigation, public opinion events, and mass incidents
	2.1 Social Impact	2.1.2 New employment opportunities created
	2.2 Ecological Impact and Environmental Protection	2.2.1 Energy conservation and emission reduction performance
	2.2 Ecological Impact and Environmental Protection	2.2.2 Environmental protection
	2.3 Sustainability	2.3.1 Daily operation risk resilience
	2.3 Sustainability	2.3.2 Financial sustainability
	2.4 Satisfaction	2.4.1 Government department satisfaction
	2.4 Satisfaction	2.4.2 Public satisfaction
3 Management	3.1 Organizational Management	3.1.1 Organizational structure and personnel management
	3.2 Financial Management	3.2.1 Financial management system
	3.2 Financial Management	3.2.2 Fund usage compliance
	3.3 Archives Management	3.3.1 Archives management status
	3.4 Information Disclosure	3.4.1 Information disclosure status
	3.5 Institutional Management	3.5.1 Maintenance management, contract management systemetc
4 Incentive	4.1 Social Honors	4.1.1 The project was commended and awarded honorary titles for its outstanding performance in adopting “Four New” technologies, innovative operation and management models, and safety management, which led to enhanced efficiency and reduced operational costs

Categories	Sub-categories	Indicators
1 Output	1.1 Project Operation	1.1.1 Highway service quality
		1.1.2 Service area service level
		1.1.3 Toll service level
		1.1.4 Road network information service
		1.1.5 Road section operation monitoring and dispatching
		1.1.6 Breakdown and rescue service management
		1.1.7 Overload management
		1.1.8 Asset disposal
		1.1.9 Complaint channels
		1.1.10 Performance bond
		1.1.11 Insurance coverage
	1.2 Project Maintenance	1.2.1 Maintenance plan submission
		1.2.2 Maintenance management system
		1.2.3 Road condition inspection completion status
		1.2.4 Road appearance and cleanliness
		1.2.5 Time-limited maintenance measures implementation for traffic safety
		1.2.6 Subgrade Condition Index (SCI)
		1.2.7 Pavement Quality Index (PQI)
		1.2.8 Bridge and Tunnel Structure Condition Index (BCI)
		1.2.9 Traffic Facilities Condition Index (TCI)
		1.2.10 Highway Maintenance Quality Index (MQI)
		1.2.11 Maintenance project completion status
		1.2.12 Facility equipment integrity rate
	1.3 Safety Assurance	1.3.1 Safety production management system and responsibility implementation
		1.3.2 Emergency management
		1.3.3 Number of safety production liability accidents
		1.3.4 Safety management of maintenance operations
2 Outcome	2.1 Social Impact	2.1.1 Major litigation, public opinion events, and mass incidents
	2.1 Social Impact	2.1.2 New employment opportunities created
	2.2 Ecological Impact and Environmental Protection	2.2.1 Energy conservation and emission reduction performance
	2.2 Ecological Impact and Environmental Protection	2.2.2 Environmental protection
	2.3 Sustainability	2.3.1 Daily operation risk resilience
	2.3 Sustainability	2.3.2 Financial sustainability
	2.4 Satisfaction	2.4.1 Government department satisfaction
	2.4 Satisfaction	2.4.2 Public satisfaction
3 Management	3.1 Organizational Management	3.1.1 Organizational structure and personnel management
	3.2 Financial Management	3.2.1 Financial management system
	3.2 Financial Management	3.2.2 Fund usage compliance
	3.3 Archives Management	3.3.1 Archives management status
	3.4 Information Disclosure	3.4.1 Information disclosure status
	3.5 Institutional Management	3.5.1 Maintenance management, contract management systemetc
4 Incentive	4.1 Social Honors	4.1.1 The project was commended and awarded honorary titles for its outstanding performance in adopting “Four New” technologies, innovative operation and management models, and safety management, which led to enhanced efficiency and reduced operational costs

Source(s): Authors' own work

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