Table 3 Operational performance... | Emerald Publishing

Table 3

Operational performance indicators for the G208 reconstruction project

Categories	Sub-categories	Indicators	Score	Evaluation criteria	Scoring methodology
Output	Project Operation	Road Network Information Services	5	Timely and accurate release of travel and road condition information	3 points awarded for information releases that are timely, accurate, and compliant with regulatory requirements. Each instance of untimely or inaccurate release results in a deduction of 1 point, up to a maximum deduction of 5 points
		Station Area Management	5	1. Clean and tidy toll plaza environment without debris or garbage; facilities intact, clean, and undamaged. 2. Normal operation of toll lane equipment and facilities	1. 0.5 points deducted per instance of unclean plaza, debris, damaged safety islands, zebra crossing paint peeling, canopy damage, or improper barrier placement (max 2 points) 2. 1 point deducted per unresolved equipment malfunction or network outage (max 3 points)
		Toll Management	10	1. Implementation of “Five Disclosures” (toll standards, approving authority, supervision hotline, social commitments, toll operator) 2. Standardized toll records management and strict adherence to approved charging standards	1. 1 point deducted per missing disclosure item (max 2 points) 2. 3 points deducted for irregular record-keeping 3. 5 points deducted for non-compliance with approved standards
	Project Maintenance	Maintenance System	10	1. Annual/monthly maintenance planning and implementation 2. Emergency response plans for disasters/special weather 3. Complete inspection records with signatures 4. Timely post-rain inspections and repairs 5. 24-h issuance of repair orders for identified defects	1. 1 point deducted per non-compliance item (max 2 points) 2. 1 point deducted per non-compliance (max 2 points) 3. 1 point deducted per incomplete/unverified record (max 2 points) 4. 1 point deducted per non-compliance (max 2 points) 5. 2 points deducted per failure (max 2 points)
		Maintenance Quality	25	Comprehensive evaluation of road maintenance quality meeting contractual requirements, with rectification plans for deficiencies	Full score awarded when Pavement Quality Index (PQI), Subgrade Condition Index (SCI), Bridge/Tunnel Condition Index (BCI), and Traffic Facilities Index (TCI) all ≥80. Otherwise, no points awarded
		Maintenance Inspections	14	1. Smooth pavement without defects 2. Intact bridge facilities 3. Well-maintained roadside vegetation 4. Complete ancillary facilities	1. 0.5 points deducted per pavement defect (max 5) 2. 0.5 points deducted per bridge defect (max 5) 3. 0.5 points deducted per vegetation issue (max 1) 4. 0.5 points deducted per facility defect (max 3)
	Safety Assurance	Safety Management System	4	1. Established safety organization with dedicated personnel 2. Comprehensive safety regulations	1. 1 point deducted per missing organizational element (max 2) 2. 1 point deducted per regulatory deficiency (max 2)
		Accident Handling	8	1. Compliance with accident reporting requirements 2. Proper investigation and reporting of major incidents	1. 2–4 points deducted for reporting violations 2. 1–4 points deducted for investigation/reporting failures
		Emergency Plans	4	1. Comprehensive emergency plans with resource inventories 2. Regular emergency drills	1. 1 point deducted per planning deficiency (max 2) 2. 2 points deducted for drill non-compliance
Outcome	Ecological Impact	Energy Conservation	1	1. Adoption of energy-efficient lighting 2. ≥80% asphalt recycling rate	0.5 points deducted per unmet criterion
	Ecological Impact	Environmental Penalties	2	Compliance with environmental regulations	1 point deducted per penalty received (max 2)
	Social Impact	Public Sentiment	2	1. Effective complaint resolution 2. Avoidance of media exposure 3. Prevention of major incidents	Full deduction for major exposures; partial deductions for minor issues
	Social Impact	Travel Assurance	2	Implementation of traffic maintenance plans	1 point deducted per significant traffic disruption
	Satisfaction	Public Satisfaction	3	Public satisfaction survey results	1 point base score; 0.1 points deducted per 1% below 80% satisfaction
Management	Regulatory Compliance	Tax Compliance	2	Timely tax filing	Full deduction for non-compliance
	Records Management	Archiving System	1	1. Complete archival system 2. Dedicated personnel 3. Proper document control	0.5 points deducted per deficiency (max 1)
	Information Disclosure	Timely Disclosure	2	Policy-compliant information sharing	Full deduction for non-compliance

Categories	Sub-categories	Indicators	Score	Evaluation criteria	Scoring methodology
Output	Project Operation	Road Network Information Services	5	Timely and accurate release of travel and road condition information	3 points awarded for information releases that are timely, accurate, and compliant with regulatory requirements. Each instance of untimely or inaccurate release results in a deduction of 1 point, up to a maximum deduction of 5 points
		Station Area Management	5	1. Clean and tidy toll plaza environment without debris or garbage; facilities intact, clean, and undamaged.2. Normal operation of toll lane equipment and facilities	1. 0.5 points deducted per instance of unclean plaza, debris, damaged safety islands, zebra crossing paint peeling, canopy damage, or improper barrier placement (max 2 points)2. 1 point deducted per unresolved equipment malfunction or network outage (max 3 points)
		Toll Management	10	1. Implementation of “Five Disclosures” (toll standards, approving authority, supervision hotline, social commitments, toll operator)2. Standardized toll records management and strict adherence to approved charging standards	1. 1 point deducted per missing disclosure item (max 2 points)2. 3 points deducted for irregular record-keeping3. 5 points deducted for non-compliance with approved standards
	Project Maintenance	Maintenance System	10	1. Annual/monthly maintenance planning and implementation2. Emergency response plans for disasters/special weather3. Complete inspection records with signatures4. Timely post-rain inspections and repairs5. 24-h issuance of repair orders for identified defects	1. 1 point deducted per non-compliance item (max 2 points)2. 1 point deducted per non-compliance (max 2 points)3. 1 point deducted per incomplete/unverified record (max 2 points)4. 1 point deducted per non-compliance (max 2 points)5. 2 points deducted per failure (max 2 points)
		Maintenance Quality	25	Comprehensive evaluation of road maintenance quality meeting contractual requirements, with rectification plans for deficiencies	Full score awarded when Pavement Quality Index (PQI), Subgrade Condition Index (SCI), Bridge/Tunnel Condition Index (BCI), and Traffic Facilities Index (TCI) all ≥80. Otherwise, no points awarded
		Maintenance Inspections	14	1. Smooth pavement without defects2. Intact bridge facilities3. Well-maintained roadside vegetation4. Complete ancillary facilities	1. 0.5 points deducted per pavement defect (max 5)2. 0.5 points deducted per bridge defect (max 5)3. 0.5 points deducted per vegetation issue (max 1)4. 0.5 points deducted per facility defect (max 3)
	Safety Assurance	Safety Management System	4	1. Established safety organization with dedicated personnel2. Comprehensive safety regulations	1. 1 point deducted per missing organizational element (max 2)2. 1 point deducted per regulatory deficiency (max 2)
		Accident Handling	8	1. Compliance with accident reporting requirements2. Proper investigation and reporting of major incidents	1. 2–4 points deducted for reporting violations2. 1–4 points deducted for investigation/reporting failures
		Emergency Plans	4	1. Comprehensive emergency plans with resource inventories2. Regular emergency drills	1. 1 point deducted per planning deficiency (max 2)2. 2 points deducted for drill non-compliance
Outcome	Ecological Impact	Energy Conservation	1	1. Adoption of energy-efficient lighting2. ≥80% asphalt recycling rate	0.5 points deducted per unmet criterion
	Ecological Impact	Environmental Penalties	2	Compliance with environmental regulations	1 point deducted per penalty received (max 2)
	Social Impact	Public Sentiment	2	1. Effective complaint resolution2. Avoidance of media exposure3. Prevention of major incidents	Full deduction for major exposures; partial deductions for minor issues
	Social Impact	Travel Assurance	2	Implementation of traffic maintenance plans	1 point deducted per significant traffic disruption
	Satisfaction	Public Satisfaction	3	Public satisfaction survey results	1 point base score; 0.1 points deducted per 1% below 80% satisfaction
Management	Regulatory Compliance	Tax Compliance	2	Timely tax filing	Full deduction for non-compliance
	Records Management	Archiving System	1	1. Complete archival system2. Dedicated personnel3. Proper document control	0.5 points deducted per deficiency (max 1)
	Information Disclosure	Timely Disclosure	2	Policy-compliant information sharing	Full deduction for non-compliance

Source(s): Authors' own work