Table 4 Post-experience stage Cluster 1:...

Table 4

Post-experience stage

	Cluster 1: Dissatisfiedseekers, 20%		Cluster 2: Contentbut cautious, 25%		Cluster 3: Delighted advocates, 55%
Selection factors	Observed (%)	Adjustedresiduals	Observed (%)	Adjustedresiduals	Observed (%)	Adjustedresiduals	χ²	p	Cramer’s V
Positive aspects
Location (n = 223)	25	2.7	28	1.3	47	−3.3	11.925	0.003	0.141
Originality (n =194)	12	−3	24	−0.6	64	2.9	11.531	0.003	0.139
Price (n =187)	25	2.6	27	0.6	48	−2.6	8.509	0.014	0.119
Prestige of the hotel (n =135)	10	−3	24	−0.4	66	2.8	11.126	0.004	0.136
Exclusive atmosphere (n =82)	6	−3.3	27	0.4	67	2.3	11.219	0.004	0.137
Size of room (n =44)	39	3.3	20	−0.7	41	−2	11.121	0.004	0.136
Negative aspects
Breakfast (n =91)	33	3.5	24	−0.2	43	−2.6	13.036	0.001	0.147
Parking (n =90)	5	−3.9	33	1.9	62	1.4	16.022	<0.001	0.163
Restaurant (n =88)	47	6.9	19	−1.4	34	−4.3	48.624	<0.001	0.285
International atmosphere (n =56)	9	−2.1	20	−1	71	2.5	7.18	0.028	0.109
Price (n =53)	38	3.5	28	0.6	34	−3.3	14.94	<0.001	0.158
Atmosphere in terms of other clients (n =40)	58	6.3	14	−1.5	28	−3.7	39.497	<0.001	0.257
Feelings
Sure (n =250)	1	−9.8	34	4.4	65	3.9	98.314	<0.001	0.405
Happy (n =109)	1	−5.4	22	−0.8	77	5	35.479	<0.001	0.243
Unsure (n =47)	100	14.5	0	−4.1	0	−7.9	210.516	<0.001	0.592
Pleased (n =43)	0	−3.3	30	0.8	70	2	11.249	0.004	0.137
Worried (n =36)	100	12.6	0	−3.6	0	−6.9	158.101	<0.001	0.513
Understood (n =33)	0	−2.9	45	2.8	55	−0.1	12.525	0.002	0.144

	Cluster 1: Dissatisfiedseekers, 20%		Cluster 2: Contentbut cautious, 25%		Cluster 3: Delighted advocates, 55%
Selection factors	Observed (%)	Adjustedresiduals	Observed (%)	Adjustedresiduals	Observed (%)	Adjustedresiduals	χ²	p	Cramer’s V
Positive aspects
Location (n = 223)	25	2.7	28	1.3	47	−3.3	11.925	0.003	0.141
Originality (n =194)	12	−3	24	−0.6	64	2.9	11.531	0.003	0.139
Price (n =187)	25	2.6	27	0.6	48	−2.6	8.509	0.014	0.119
Prestige of the hotel (n =135)	10	−3	24	−0.4	66	2.8	11.126	0.004	0.136
Exclusive atmosphere (n =82)	6	−3.3	27	0.4	67	2.3	11.219	0.004	0.137
Size of room (n =44)	39	3.3	20	−0.7	41	−2	11.121	0.004	0.136
Negative aspects
Breakfast (n =91)	33	3.5	24	−0.2	43	−2.6	13.036	0.001	0.147
Parking (n =90)	5	−3.9	33	1.9	62	1.4	16.022	<0.001	0.163
Restaurant (n =88)	47	6.9	19	−1.4	34	−4.3	48.624	<0.001	0.285
International atmosphere (n =56)	9	−2.1	20	−1	71	2.5	7.18	0.028	0.109
Price (n =53)	38	3.5	28	0.6	34	−3.3	14.94	<0.001	0.158
Atmosphere in terms of other clients (n =40)	58	6.3	14	−1.5	28	−3.7	39.497	<0.001	0.257
Feelings
Sure (n =250)	1	−9.8	34	4.4	65	3.9	98.314	<0.001	0.405
Happy (n =109)	1	−5.4	22	−0.8	77	5	35.479	<0.001	0.243
Unsure (n =47)	100	14.5	0	−4.1	0	−7.9	210.516	<0.001	0.592
Pleased (n =43)	0	−3.3	30	0.8	70	2	11.249	0.004	0.137
Worried (n =36)	100	12.6	0	−3.6	0	−6.9	158.101	<0.001	0.513
Understood (n =33)	0	−2.9	45	2.8	55	−0.1	12.525	0.002	0.144

Source(s): Authors’ own work

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