Perspectives of interpreter-mediated verbal communication
| Total n (%)a | |
|---|---|
| Language spoken by interpreter at most recent visit (N = 64) | |
| Mandarin | 22 (34.4) |
| Arabic | 13 (20.3) |
| Vietnamese | 10 (15.6) |
| Farsi | 8 (12.5) |
| Burmese | 5 (7.8) |
| Chinese | 5 (7.8) |
| Dari | 1 (1.6) |
| Alignment with language preference (N = 68) | |
| Interpretation provided in their preferred language | 67 (98.5) |
| Interpretation not provided in their preferred language | 1 (1.5) |
| Prompt for interpreter services (N = 68) | |
| Participant requested | 33 (48.5) |
| Staff initiated | 33 (48.5) |
| Both participant requested and staff initiated | 1 (1.5) |
| Unsure | 1 (1.5) |
| Confidence to ask for an interpreter (N = 66) | |
| Confident | 62 (93.9) |
| Not confident | 4 (6.1) |
| Interpretation modality experienced (N = 68)* | |
| In-person | 62 (91.2) |
| Telephone | 22 (32.4) |
| Telehealth or video conference | 4 (5.9) |
| iPad application | 0 (0.0) |
| First preference for interpretation modality (N = 61)* | |
| In-person | 57 (93.4) |
| Telephone | 2 (3.3) |
| Telehealth or video conference | 0 (0.0) |
| iPad application | 1 (1.6) |
| Telephone and iPad application | 1 (1.6) |
| Second preference for interpretation modality (N = 46)* | |
| In-person | 0 (0.0) |
| Telephone | 28 (60.9) |
| Telehealth of video conference | 12 (26.1) |
| iPad application | 5 (10.9) |
| Comfortable to communicate with the assistance of an interpreter (N = 68) | |
| Comfortable | 66 (97.1) |
| Not comfortable | 2 (2.9) |
| Factors promoting comfort (N = 67)* | |
| Friendly HCP | 44 (65.7) |
| Friendly interpreter | 44 (65.7) |
| Female HCP | 34 (50.7) |
| Female interpreter | 31 (46.3) |
| Family member, friend or support worker present | 24 (35.8) |
| Same HCP as before | 18 (26.9) |
| Same interpreter as before | 15 (22.4) |
| Other | 4 (6.0) |
| Total | |
|---|---|
| Mandarin | 22 (34.4) |
| Arabic | 13 (20.3) |
| Vietnamese | 10 (15.6) |
| Farsi | 8 (12.5) |
| Burmese | 5 (7.8) |
| Chinese | 5 (7.8) |
| Dari | 1 (1.6) |
| Interpretation provided in their preferred language | 67 (98.5) |
| Interpretation not provided in their preferred language | 1 (1.5) |
| Participant requested | 33 (48.5) |
| Staff initiated | 33 (48.5) |
| Both participant requested and staff initiated | 1 (1.5) |
| Unsure | 1 (1.5) |
| Confident | 62 (93.9) |
| Not confident | 4 (6.1) |
| In-person | 62 (91.2) |
| Telephone | 22 (32.4) |
| Telehealth or video conference | 4 (5.9) |
| iPad application | 0 (0.0) |
| In-person | 57 (93.4) |
| Telephone | 2 (3.3) |
| Telehealth or video conference | 0 (0.0) |
| iPad application | 1 (1.6) |
| Telephone and iPad application | 1 (1.6) |
| In-person | 0 (0.0) |
| Telephone | 28 (60.9) |
| Telehealth of video conference | 12 (26.1) |
| iPad application | 5 (10.9) |
| Comfortable | 66 (97.1) |
| Not comfortable | 2 (2.9) |
| Friendly HCP | 44 (65.7) |
| Friendly interpreter | 44 (65.7) |
| Female HCP | 34 (50.7) |
| Female interpreter | 31 (46.3) |
| Family member, friend or support worker present | 24 (35.8) |
| Same HCP as before | 18 (26.9) |
| Same interpreter as before | 15 (22.4) |
| Other | 4 (6.0) |
Note(s): *Multiple response item. Percentages reflect the proportion of participants who selected each response option
Valid percentage. Missing data removed
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