Table 3.

Matrix of main findings

ThemeSub-themeCode
Theme 1: factors influencing airlines’ growthGovernment-related factorsSustainable regulatory guidelines (P1, P3, P5, P6, P13, P15 and P29)
Legislative instruments from government (P1, P3, P13 and P15)
Novelty in the airline sector, e.g. 4IR compliance (P2)
Policy to create enabling environment (P8, P17, P34 and P56)
Employer/airlines-related factorsAttractive flight packages for tourists (P4, P5, P34 and P45)
Competition within the airline sector (P3, P22, P31 and P45)
Airline operators comprehend the sector (P2, P4 and P5)
Innovation from airliners (P5, P6 and P29)
Understand passengers/customers’ needs (P15, P24, P33, P44 and P54)
Airliner prompt in scheduled time (P3, P6, P12, P23, P34, P44, P51, and P54)
Theme 2: Drivers influencing South African airlines’ growth in the era of 4IRGovernment-related measuresInvest in 4IR software (cut across participants)
4IR drives governance (P23, P35, P45 and P55)
Reduce production costs by enabling environment (P3, P5, P33, P39 and P50)
Collaboration and incorporation of 4IR concepts (P1, P2, P3 and P6)
Invest in 4IR ergonomics applications (DHM) and research (P1, P2, P3 and P6)
Employer/airlines-related measuresInvest in 4IR software (cut across participants)
Reduce human interface via 4IR integration (P2, P3, P4, P6, P23, P33 and P45)
Reskilling and upskilling of staff (P2, P4 and P13)
High precisions and efficiency with 4IR (P3, P4, P5 and P39)
Partnership with drone technology (P4, P6, P23 and P44)
Collaboration and incorporation of 4IR concepts (P1, P2, P3 and P6)
Invest in 4IR ergonomics applications (DHM) and research (P1, P2, P3 and P6)
Source: Aigbavboa et al. (2023b) 

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