A summary of recent literature
| Sources | Investigated factors |
|---|---|
| Teo et al. (2021) | HR practice, job autonomy, job demands and psychological capital |
| Im et al. (2021) | Surface acting and deep acting |
| Guimar et al. (2022) | Job demands, job resources and job crafting |
| Min et al. (2023) | Metacognitive, cognitive, motivational and behavioral cultural intelligence |
| Farrugia (2024) | Workload, stress, job responsibility, expectations, motivation and satisfaction |
| Wu et al. (2024) | Surface acting, deep acting and supervisor support |
| Larena (2025) | Emotional labor, surface acting and deep acting |
| Dorta-Afonso and Romero-Domínguez (2025) | High-performance work systems, motivation, health impairment process, job demands and quality of life |
| Akgul et al. (2025) | Job resources, job design, HR practice, job demands and workforce well-being |
| Sources | Investigated factors |
|---|---|
| HR practice, job autonomy, job demands and psychological capital | |
| Surface acting and deep acting | |
| Job demands, job resources and job crafting | |
| Metacognitive, cognitive, motivational and behavioral cultural intelligence | |
| Workload, stress, job responsibility, expectations, motivation and satisfaction | |
| Surface acting, deep acting and supervisor support | |
| Emotional labor, surface acting and deep acting | |
| High-performance work systems, motivation, health impairment process, job demands and quality of life | |
| Job resources, job design, HR practice, job demands and workforce well-being |
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