Descriptive statistics for study constructs
| Construct | Mean | SD | Observed range |
|---|---|---|---|
| Digitalization | 4.02 | 0.58 | 2.8–5.0 |
| Localization | 3.95 | 0.61 | 2.6–5.0 |
| Regulatory reform | 4.01 | 0.56 | 2.9–5.0 |
| Organizational readiness | 4.08 | 0.60 | 2.7–5.0 |
| Short-term efficiency and service performance | 4.15 | 0.58 | 2.8–5.0 |
| Adaptability | 4.12 | 0.57 | 2.9–5.0 |
| Resilience | 4.10 | 0.59 | 2.7–5.0 |
| Construct | Mean | Observed range | |
|---|---|---|---|
| 4.02 | 0.58 | 2.8–5.0 | |
| 3.95 | 0.61 | 2.6–5.0 | |
| 4.01 | 0.56 | 2.9–5.0 | |
| 4.08 | 0.60 | 2.7–5.0 | |
| 4.15 | 0.58 | 2.8–5.0 | |
| 4.12 | 0.57 | 2.9–5.0 | |
| 4.10 | 0.59 | 2.7–5.0 |
SD = standard deviation. Values are based on a seven-point Likert scale (1 = strongly disagree, 7 = strongly agree)
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