Measurement model validation results
| Construct | No. of items | Α | CR | AVE | Loading range | ||
|---|---|---|---|---|---|---|---|
| Panel A. Measurement model results | |||||||
| Digitalization | 5 | 0.87 | 0.89 | 0.68 | 0.72–0.89 | ||
| Localization | 4 | 0.84 | 0.86 | 0.60 | 0.70–0.85 | ||
| Regulatory reform | 4 | 0.85 | 0.88 | 0.65 | 0.68–0.88 | ||
| Organizational readiness | 6 | 0.90 | 0.91 | 0.71 | 0.74–0.91 | ||
| Short-term efficiency and service performance | 3 | 0.82 | 0.85 | 0.66 | 0.75–0.87 | ||
| Adaptability | 3 | 0.81 | 0.84 | 0.64 | 0.71–0.86 | ||
| Resilience | 3 | 0.83 | 0.86 | 0.65 | 0.73–0.88 | ||
| Construct | No. of items | Α | Loading range | ||||
|---|---|---|---|---|---|---|---|
| 5 | 0.87 | 0.89 | 0.68 | 0.72–0.89 | |||
| 4 | 0.84 | 0.86 | 0.60 | 0.70–0.85 | |||
| 4 | 0.85 | 0.88 | 0.65 | 0.68–0.88 | |||
| 6 | 0.90 | 0.91 | 0.71 | 0.74–0.91 | |||
| 3 | 0.82 | 0.85 | 0.66 | 0.75–0.87 | |||
| 3 | 0.81 | 0.84 | 0.64 | 0.71–0.86 | |||
| 3 | 0.83 | 0.86 | 0.65 | 0.73–0.88 | |||
| Construct | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|---|---|---|---|---|---|---|
| Panel B. Discriminant validity (Fornell–Larcker criterion) | |||||||
| 1. Digitalization | 0.82 | ||||||
| 2. Localization | 0.54 | 0.77 | |||||
| 3. Regulatory reform | 0.49 | 0.52 | 0.81 | ||||
| 4. Organizational readiness | 0.60 | 0.58 | 0.55 | 0.84 | |||
| 5. Short-term efficiency and service performance | 0.55 | 0.50 | 0.51 | 0.63 | 0.81 | ||
| 6. Adaptability | 0.50 | 0.48 | 0.46 | 0.59 | 0.61 | 0.80 | |
| 7. Resilience | 0.48 | 0.47 | 0.45 | 0.57 | 0.60 | 0.58 | 0.81 |
| Construct | 1 | 2 | 3 | 4 | 5 | 6 | 7 |
|---|---|---|---|---|---|---|---|
| 0.54 | |||||||
| 0.49 | 0.52 | ||||||
| 0.60 | 0.58 | 0.55 | |||||
| 0.55 | 0.50 | 0.51 | 0.63 | ||||
| 0.50 | 0.48 | 0.46 | 0.59 | 0.61 | |||
| 0.48 | 0.47 | 0.45 | 0.57 | 0.60 | 0.58 | ||
| Construct pair | HTMT | ||||||
|---|---|---|---|---|---|---|---|
| Panel C. Discriminant validity (HTMT ratios) | |||||||
| Digitalization – localization | 0.67 | ||||||
| Digitalization – regulatory reform | 0.61 | ||||||
| Digitalization – organizational readiness | 0.72 | ||||||
| Digitalization – short-term efficiency and service performance | 0.68 | ||||||
| Digitalization – adaptability | 0.65 | ||||||
| Digitalization – resilience | 0.63 | ||||||
| Localization – regulatory reform | 0.66 | ||||||
| Localization – organizational readiness | 0.70 | ||||||
| Localization – short-term efficiency and service performance | 0.64 | ||||||
| Localization – adaptability | 0.62 | ||||||
| Localization – resilience | 0.61 | ||||||
| Regulatory reform – organizational readiness | 0.68 | ||||||
| Regulatory reform – short-term efficiency and service performance | 0.63 | ||||||
| Regulatory reform – adaptability | 0.60 | ||||||
| Regulatory reform – resilience | 0.59 | ||||||
| Organizational readiness – short-term efficiency and service performance | 0.75 | ||||||
| Organizational readiness – adaptability | 0.72 | ||||||
| Organizational readiness – resilience | 0.70 | ||||||
| Short-term efficiency and service performance – adaptability | 0.74 | ||||||
| Short-term efficiency and service performance– resilience | 0.71 | ||||||
| Adaptability – resilience | 0.69 | ||||||
| Construct pair | |||||||
|---|---|---|---|---|---|---|---|
| 0.67 | |||||||
| 0.61 | |||||||
| 0.72 | |||||||
| 0.68 | |||||||
| 0.65 | |||||||
| 0.63 | |||||||
| 0.66 | |||||||
| 0.70 | |||||||
| 0.64 | |||||||
| 0.62 | |||||||
| 0.61 | |||||||
| 0.68 | |||||||
| 0.63 | |||||||
| 0.60 | |||||||
| 0.59 | |||||||
| 0.75 | |||||||
| 0.72 | |||||||
| 0.70 | |||||||
| 0.74 | |||||||
| 0.71 | |||||||
| 0.69 | |||||||
| Construct | VIF | ||||||
|---|---|---|---|---|---|---|---|
| Panel D. Full collinearity assessment (VIF) | |||||||
| Digitalization | 2.10 | ||||||
| Localization | 2.25 | ||||||
| Regulatory reform | 2.05 | ||||||
| Organizational readiness | 2.30 | ||||||
| Short-term efficiency and service performance | 1.87 | ||||||
| Adaptability | 1.92 | ||||||
| Resilience | 1.78 | ||||||
| Construct | |||||||
|---|---|---|---|---|---|---|---|
| 2.10 | |||||||
| 2.25 | |||||||
| 2.05 | |||||||
| 2.30 | |||||||
| 1.87 | |||||||
| 1.92 | |||||||
| 1.78 | |||||||
α = Cronbach’s alpha; CR = composite reliability; AVE = average variance extracted; HTMT = heterotrait–monotrait ratio; VIF = variance inflation factor. Diagonal elements in Panel B represent the square roots of AVE and exceed inter-construct correlations, supporting discriminant validity. All HTMT values are below 0.85. All VIF values are below 3.3, indicating that common method bias is unlikely to affect the results (Kock, 2015)
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