Table 8 Dual transformation readiness... | Emerald Publishing

Table 8

Dual transformation readiness framework (DTRF)

Assessment dimension	Diagnostic question	Low readiness indicator	High readiness indicator	Action priority
*Pathway A: Short-term efficiency and service performance gains (exploitation)*
Cost efficiency	Are reforms (e.g. customs digitalization) being leveraged to reduce costs?	Costs remain unchanged with limited linkage to reforms	Measurable cost savings attributable to reforms	High: Exploit immediate policy benefits
Service performance	Are digital platforms improving service levels (e.g. OTIF, tracking)?	Service metrics stagnant or declining	Clear improvements in service metrics following reform adoption	High: Adopt digital tools that deliver quick wins
*Pathway B: Long-term capability development (exploration)*
Leadership alignment	Is there a clear strategic vision and commitment to transformation?	Vision unclear; resources allocated on an ad hoc basis	Clear strategic direction with committed resources	High: Secure leadership alignment and formal strategy
Capability development	Are investments being made in workforce skills and technology adoption?	Limited training; slow adoption of new technologies	Structured training programs and integration of new technologies	Medium: Develop a multi-year capability roadmap
Adaptive capacity	Are processes updated based on learning from disruptions?	Reactive responses with no systematic learning	Formal review processes and continuous adaptation	Medium: Institutionalize continuous learning practices
*Contextual factor: Sectoral orientation*
Sectoral alignment	Is the strategy aligned with sector-specific transformation patterns?	Strategy misaligned with sector characteristics	Strategy aligned with sector-specific transformation priorities	High: Reassess strategic priorities for sectoral fit

Assessment dimension	Diagnostic question	Low readiness indicator	High readiness indicator	Action priority
Pathway A: Short-term efficiency and service performance gains (exploitation)
Cost efficiency	Are reforms (e.g. customs digitalization) being leveraged to reduce costs?	Costs remain unchanged with limited linkage to reforms	Measurable cost savings attributable to reforms	High: Exploit immediate policy benefits
Service performance	Are digital platforms improving service levels (e.g. OTIF, tracking)?	Service metrics stagnant or declining	Clear improvements in service metrics following reform adoption	High: Adopt digital tools that deliver quick wins
Pathway B: Long-term capability development (exploration)
Leadership alignment	Is there a clear strategic vision and commitment to transformation?	Vision unclear; resources allocated on an ad hoc basis	Clear strategic direction with committed resources	High: Secure leadership alignment and formal strategy
Capability development	Are investments being made in workforce skills and technology adoption?	Limited training; slow adoption of new technologies	Structured training programs and integration of new technologies	Medium: Develop a multi-year capability roadmap
Adaptive capacity	Are processes updated based on learning from disruptions?	Reactive responses with no systematic learning	Formal review processes and continuous adaptation	Medium: Institutionalize continuous learning practices
Contextual factor: Sectoral orientation
Sectoral alignment	Is the strategy aligned with sector-specific transformation patterns?	Strategy misaligned with sector characteristics	Strategy aligned with sector-specific transformation priorities	High: Reassess strategic priorities for sectoral fit

Note(s):

Action priorities are categorized as High or Medium to guide the sequencing of transformation initiatives. OTIF = On-Time In-Full

Source(s): Authors’ own work