Table 1 Descriptive statistics and... | Emerald Publishing

Table 1

Descriptive statistics and Pearson correlation coefficient of key variables

Variable	M	SD	1	2	3	4
1. Customer satisfaction	3.00	1.71
2. Perceived competence predominance	–8.83	341.27	–0.03***
3. Self-focus framing	5.79	6.16	0.17***	–0.02*
4. Word count	38.12	38.27	–0.16***	0.04***	0.08***
5. Positive tone	8.26	13.85	0.38***	–0.16***	–0.11***	–0.27***

Variable	M	SD	1	2	3	4
1. Customer satisfaction	3.00	1.71
2. Perceived competence predominance	–8.83	341.27	–0.03***
3. Self-focus framing	5.79	6.16	0.17***	–0.02*
4. Word count	38.12	38.27	–0.16***	0.04***	0.08***
5. Positive tone	8.26	13.85	0.38***	–0.16***	–0.11***	–0.27***

Note(s):

*p < 0.05; **p < 0.01; ***p < 0.001

Source(s): Authors’ own work