Table 1. Summary of framework for... | Emerald Publishing

Table 1.

Summary of framework for e-government value positions (Distel and Lindgren, 2023)

Dimensions	Efficiency ideal	Professionalism ideal	Service ideal	Engagement ideal
Public administration tradition	Lean, efficient administration minimizing waste gathered from taxpayers	Robust, rule-based administration ensuring legality and accountability	Service-oriented administration maximizing public value	Collaborative administration oriented toward public participation
Representative values	Value for money, cost reduction, productivity	Durability, equity, legality and accountability	Citizen centricity, service quality, responsiveness	Democracy, deliberation and participation
E-government purpose	Streamline and rationalize administration with digital tech	Provide secure digital records and support standardized procedures	Improve availability, accessibility and usability of services	Enable deliberation and co-production with citizens
Technological frame for IT	Automation to increase performance and reduce costs	Infrastructure ensuring secure and compliant record-keeping	Service-enabling technology improving quality and reach	Network facilitation supporting communication between government and citizens
Ideal view on citizens	Self-server: autonomous user of automated services	Citizen: rights-bearing actor contributing to the legal record	Service co-producer: partner shaping services and public value	Engaged agent: active participant in policy, service design and delivery

Dimensions	Efficiency ideal	Professionalism ideal	Service ideal	Engagement ideal
Public administration tradition	Lean, efficient administration minimizing waste gathered from taxpayers	Robust, rule-based administration ensuring legality and accountability	Service-oriented administration maximizing public value	Collaborative administration oriented toward public participation
Representative values	Value for money, cost reduction, productivity	Durability, equity, legality and accountability	Citizen centricity, service quality, responsiveness	Democracy, deliberation and participation
E-government purpose	Streamline and rationalize administration with digital tech	Provide secure digital records and support standardized procedures	Improve availability, accessibility and usability of services	Enable deliberation and co-production with citizens
Technological frame for IT	Automation to increase performance and reduce costs	Infrastructure ensuring secure and compliant record-keeping	Service-enabling technology improving quality and reach	Network facilitation supporting communication between government and citizens
Ideal view on citizens	Self-server: autonomous user of automated services	Citizen: rights-bearing actor contributing to the legal record	Service co-producer: partner shaping services and public value	Engaged agent: active participant in policy, service design and delivery