Table A3. Summary of the results:... | Emerald Publishing

Table A3.

Summary of the results: representative values

Dimension	Efficiency ideal	Professionalism ideal	Service ideal	Engagement ideal
Representative values	Productivity and performance of service provider [M1] [M3] [M17; Stages 1&2] Performance of citizen, ability for self-service [M4] [M9] Public value creation [M13; Stage 2] Cost Reduction [M1] [M11] [M12] [M13; Stage 3] [M14] [M15] [M18] Access and availability [M7] [M11] Value for money [M11] Time efficiency [M15]	Accountability [M6] [M17; Stage 3] Legality – of data protection [M13; Stage 5] Authentification [M7] Trust [M8] [M16] [M17; Stages 3&4] Trust on e-gov services [M15] Acceptability [M17; Stages 3&4] Durability, equity, legality and accountability [M6] [M16] [M18] Transparency [M18] Privacy [M12] Privacy concerns [M14]	Citizen centricity – tailored service to the citizen [M9]/region/location [M17; Stage 3]/vulnerable groups [M17; Stage 4] – around the clock accessibility [M13; Stage 3] – fast transactions [M13; Stage 3]/responses [M17; Stage 4] – convenient transactions [M13; Stage 3] [M17; Stage 3] Citizen centricity [M5] [M9] [M10] [M13] [M14] [M16] [M17] [M18] Citizen’s satisfaction [M8] Interaction with citizens [M7] Citizen day-to-day performance [M17; Stage 4] Sustained collaboration with citizens [M17; Stage 4] Co-producers [M12]	Democracy, deliberation and participation Democracy, deliberation and participation [M16] Participatory democracy [M7] Public consultation [M7] Citizen engagement in political and civic affairs [M6] [M17; Stage 3] Motivational rewards [M16] Public engagement [M6] [M10] [M18] Societal equality [M10]

Dimension	Efficiency ideal	Professionalism ideal	Service ideal	Engagement ideal
Representative values	Productivity and performance of service provider [M1] [M3] [M17; Stages 1&2] Performance of citizen, ability for self-service [M4] [M9] Public value creation [M13; Stage 2] Cost Reduction [M1] [M11] [M12] [M13; Stage 3] [M14] [M15] [M18] Access and availability [M7] [M11] Value for money [M11] Time efficiency [M15]	Accountability [M6] [M17; Stage 3] Legality – of data protection [M13; Stage 5] Authentification [M7] Trust [M8] [M16] [M17; Stages 3&4] Trust on e-gov services [M15] Acceptability [M17; Stages 3&4] Durability, equity, legality and accountability [M6] [M16] [M18] Transparency [M18] Privacy [M12] Privacy concerns [M14]	Citizen centricity – tailored service to the citizen [M9]/region/location [M17; Stage 3]/vulnerable groups [M17; Stage 4] – around the clock accessibility [M13; Stage 3] – fast transactions [M13; Stage 3]/responses [M17; Stage 4] – convenient transactions [M13; Stage 3] [M17; Stage 3] Citizen centricity [M5] [M9] [M10] [M13] [M14] [M16] [M17] [M18] Citizen’s satisfaction [M8] Interaction with citizens [M7] Citizen day-to-day performance [M17; Stage 4] Sustained collaboration with citizens [M17; Stage 4] Co-producers [M12]	Democracy, deliberation and participation Democracy, deliberation and participation [M16] Participatory democracy [M7] Public consultation [M7] Citizen engagement in political and civic affairs [M6] [M17; Stage 3] Motivational rewards [M16] Public engagement [M6] [M10] [M18] Societal equality [M10]