Table A4.

Summary of the results: e-government purpose

DimensionEfficiency IdealProfessionalism IdealService idealEngagement ideal
E-government purposeInternal flow of information [M7] Digitalization (in itself) [M17; Stages 1&2]Government procurement [M7]Improve the availability, accessibility and usability of gov services by providing them online [M1] [M6] [M16] Delivery of services [M7]Citizen participation (in public decision-making processes) [M7] Support deliberative interactions with the public and the co-production of policy [M16] Bring gov’s closer to citizens [M10] Increase trust and well-being [M10]

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