Table A5. Summary of the results:... | Emerald Publishing

Table A5.

Summary of the results: technological frame for IT

Dimension	Efficiency Ideal	Professionalism Ideal	Service ideal	Engagement ideal
(Technological frame for IT) – How citizens interact with technology?	IT for automating admin tasks [M3] [M17; Stages 1&2] Citizen as receiver of information from government [M7] [M13; Stage 1] Citizen with access to (self-) services/portal [M4] [M9] [M17; Stages 1&2] Citizens can contact (interact) the government [M4] [M7] [M9] [M13; Stage 2] …citizens can complete transactions with the government (through portal) [M4] [M9] [M13; Stage 3] Technology (innovation) Adoption [M15]	Bureaucratic record [M13] Compliance with the rules (of data storage and protection) [M13; Stage 5]	Extended range of services [M13; Stage 3] Availability and quality of services for citizens [M1] [M13; Stage 3] [M15] Enabling/facilitating citizen contact [M7] [M17; Stage 3] Quality of services [M8] Service enabling: IT extends the range, availability and quality of service for citizens [M16] Infrastructure – Need of proper ICT enabled environment for its citizens to adopt services. [M16] Ease of use [M15]	Enabling/facilitating citizen contact [M7] [M15] [M17]

Dimension	Efficiency Ideal	Professionalism Ideal	Service ideal	Engagement ideal
(Technological frame for IT) – How citizens interact with technology?	IT for automating admin tasks [M3] [M17; Stages 1&2] Citizen as receiver of information from government [M7] [M13; Stage 1] Citizen with access to (self-) services/portal [M4] [M9] [M17; Stages 1&2] Citizens can contact (interact) the government [M4] [M7] [M9] [M13; Stage 2] …citizens can complete transactions with the government (through portal) [M4] [M9] [M13; Stage 3] Technology (innovation) Adoption [M15]	Bureaucratic record [M13] Compliance with the rules (of data storage and protection) [M13; Stage 5]	Extended range of services [M13; Stage 3] Availability and quality of services for citizens [M1] [M13; Stage 3] [M15] Enabling/facilitating citizen contact [M7] [M17; Stage 3] Quality of services [M8] Service enabling: IT extends the range, availability and quality of service for citizens [M16] Infrastructure – Need of proper ICT enabled environment for its citizens to adopt services. [M16] Ease of use [M15]	Enabling/facilitating citizen contact [M7] [M15] [M17]