Table A6. Summary of the results: ideal... | Emerald Publishing

Table A6.

Summary of the results: ideal view on citizens

Dimension	Efficiency Ideal	Professionalism Ideal	Service ideal	Engagement ideal
Ideal view on citizens	Citizen as external entity [M3]; even “key user” is the public sector employer, not citizen [M3] Citizen ability for self-service [M1] [M9]	Citizen with rights (for protected data) [M13; Stage 5]	External entity/Co-producer [M17; Stages 3&4] – Meeting citizens’ needs – Individual service [M9] – convenience [M13; Stage 3] [M17; Stage 3] – citizen “sourcing” [M17; Stage 3] Co-creator of values [M1] [M17; Stage 4] [M18] Service co-producer [M11] [M16] [M18] Meet citizens’ needs [M16]	Participating entity [M7] [M12] [M14] [M16] Participation in service initiation and design, ideas, topics [M13; Stage 4] Suggesting new services [M13; Stage 5] Implicit: Citizens mentioned to be potentially taking part in service innovations [M3] Participating entity, integral part of network, involved in all phases of public policy, service design and delivery. [M5; highest stage] [M17; Stage 3] Engagement by default [M12] Empowerment [M14] Broader engagement [M14]

Dimension	Efficiency Ideal	Professionalism Ideal	Service ideal	Engagement ideal
Ideal view on citizens	Citizen as external entity [M3]; even “key user” is the public sector employer, not citizen [M3] Citizen ability for self-service [M1] [M9]	Citizen with rights (for protected data) [M13; Stage 5]	External entity/Co-producer [M17; Stages 3&4] – Meeting citizens’ needs – Individual service [M9] – convenience [M13; Stage 3] [M17; Stage 3] – citizen “sourcing” [M17; Stage 3] Co-creator of values [M1] [M17; Stage 4] [M18] Service co-producer [M11] [M16] [M18] Meet citizens’ needs [M16]	Participating entity [M7] [M12] [M14] [M16] Participation in service initiation and design, ideas, topics [M13; Stage 4] Suggesting new services [M13; Stage 5] Implicit: Citizens mentioned to be potentially taking part in service innovations [M3] Participating entity, integral part of network, involved in all phases of public policy, service design and delivery. [M5; highest stage] [M17; Stage 3] Engagement by default [M12] Empowerment [M14] Broader engagement [M14]