Table 4. GenAI Social impact framework:... | Emerald Publishing

Table 4.

GenAI Social impact framework: well-being opportunities

Well-being opportunities	Patient	Professional	Organization
Enhanced healthcare performance	Improved diagnostics and outcomes= GenAI can provide more accurate diagnostics leading to better patient outcomes (A: Longoni et al., 2019; P: Nomura Research Institute, 2024)	Less burnouts= GenAI reduces physician burnout from administrative tasks and improves teamwork and decision-making among healthcare professionals (A: Pham et al., 2024; P: World Economic Forum, 2024)	Enhanced treatment quality= GenAI can contribute to earlier disease diagnosis, particularly for chronic illnesses, enhances treatment quality and can identify health issues before they are reported (A: Meyer et al., 2024; P: Persistent Systems, 2025)
Enhanced healthcare performance	More personalized advice and treatment= GenAI can offer tailored personalized advice, which enables better coordination and more personalized treatments (A: Afjal, 2024; P: McKinsey and Company, 2023)	Insight in conditions for improving care= GenAI leads to an enhanced understanding of conditions to safer and better care (A: Dicuonzo et al., 2023; P: American Medical Association; 2025)	Better operational and financial performance= GenAI can enhance operational and financial performance, leading to increased revenue and productivity, and contributing to cost reduction in healthcare organizations (A: Bastone et al., 2024; P: Nomura Research Institute, 2024)
Improved accessibility and efficiency	24 / 7 guidance= GenAI-powered virtual assistants and chatbots are available 24 / 7 for health guidance and patient education (A: Wubineh et al., 2024; P: World Economic Forum, 2024)	Faster diagnoses= GenAI allows for faster and more accurate disease diagnosis (radiology, pathology, medical imaging) particularly for chronic illnesses (A: Afjal, 2024; P: European Parliament, 2022)	Optimized allocation of resources= GenAI can optimize resource allocation and logistical planning in healthcare organizations (A: Canavale et al., 2022; P: Bain and Company, 2025)
	More accessible healthcare= GenAI improves accessibility of healthcare by reducing waiting times for patients and translating complex medical reports into easy-to-understand language (A: Pham et al., 2024; P: Brillio, 2024)	Improved teamwork and collaboration= GenAI improves teamwork and decision-making among healthcare professionals (A: Wubineh et al., 2024)	Better assessment of care needs= GenAI helps in improving the assessment of care needs in daily operation (A: Longoni et al., 2019; P: American Medical Association, 2025)
		Automating (repetitive) tasks= GenAI has the potential to automate (repetitive) tasks, thereby improving time resources and healthcare performance (A: Gonzalez-Garcia et al., 2024; P: LTImindtree, 2023)
Optimized support system	Virtual assistance along journey= GenAI can function as a virtual assistant for patients along the whole healthcare journey contributing to patient orientation (A: Wubineh et al., 2024; P: Nomura Research Institute, 2024)	Improved clinical decision support= GenAI supports clinicians by enhancing decision support and clinical decision-making (A: Bekbolatova et al., 2024; P: American Medical Association, 2025)	Enhanced knowledge management= GenAI democratizes knowledge access and content creation and reduces information asymmetry (A: Kulkov, 2023; P: LTIMindtree, 2023) More efficient workflows= GenAI streamlines workflows and processes, improves efficiency in health services and inventory management, and transforms business processes (A: Afjal, 2024; P: McKinsey and Company, 2023)

Well-being opportunities	Patient	Professional	Organization
Enhanced healthcare performance	Improved diagnostics and outcomes= GenAI can provide more accurate diagnostics leading to better patient outcomes (A: Longoni et al., 2019; P: Nomura Research Institute, 2024)	Less burnouts= GenAI reduces physician burnout from administrative tasks and improves teamwork and decision-making among healthcare professionals (A: Pham et al., 2024; P: World Economic Forum, 2024)	Enhanced treatment quality= GenAI can contribute to earlier disease diagnosis, particularly for chronic illnesses, enhances treatment quality and can identify health issues before they are reported (A: Meyer et al., 2024; P: Persistent Systems, 2025)
Enhanced healthcare performance	More personalized advice and treatment= GenAI can offer tailored personalized advice, which enables better coordination and more personalized treatments (A: Afjal, 2024; P: McKinsey and Company, 2023)	Insight in conditions for improving care= GenAI leads to an enhanced understanding of conditions to safer and better care (A: Dicuonzo et al., 2023; P: American Medical Association; 2025)	Better operational and financial performance= GenAI can enhance operational and financial performance, leading to increased revenue and productivity, and contributing to cost reduction in healthcare organizations (A: Bastone et al., 2024; P: Nomura Research Institute, 2024)
Improved accessibility and efficiency	24 / 7 guidance= GenAI-powered virtual assistants and chatbots are available 24 / 7 for health guidance and patient education (A: Wubineh et al., 2024; P: World Economic Forum, 2024)	Faster diagnoses= GenAI allows for faster and more accurate disease diagnosis (radiology, pathology, medical imaging) particularly for chronic illnesses (A: Afjal, 2024; P: European Parliament, 2022)	Optimized allocation of resources= GenAI can optimize resource allocation and logistical planning in healthcare organizations (A: Canavale et al., 2022; P: Bain and Company, 2025)
	More accessible healthcare= GenAI improves accessibility of healthcare by reducing waiting times for patients and translating complex medical reports into easy-to-understand language (A: Pham et al., 2024; P: Brillio, 2024)	Improved teamwork and collaboration= GenAI improves teamwork and decision-making among healthcare professionals (A: Wubineh et al., 2024)	Better assessment of care needs= GenAI helps in improving the assessment of care needs in daily operation (A: Longoni et al., 2019; P: American Medical Association, 2025)
		Automating (repetitive) tasks= GenAI has the potential to automate (repetitive) tasks, thereby improving time resources and healthcare performance (A: Gonzalez-Garcia et al., 2024; P: LTImindtree, 2023)
Optimized support system	Virtual assistance along journey= GenAI can function as a virtual assistant for patients along the whole healthcare journey contributing to patient orientation (A: Wubineh et al., 2024; P: Nomura Research Institute, 2024)	Improved clinical decision support= GenAI supports clinicians by enhancing decision support and clinical decision-making (A: Bekbolatova et al., 2024; P: American Medical Association, 2025)	Enhanced knowledge management= GenAI democratizes knowledge access and content creation and reduces information asymmetry (A: Kulkov, 2023; P: LTIMindtree, 2023) More efficient workflows= GenAI streamlines workflows and processes, improves efficiency in health services and inventory management, and transforms business processes (A: Afjal, 2024; P: McKinsey and Company, 2023)

Note(s):

A = illustrative references to academic articles; P = illustrative references to practitioner publications from business or governments

Source(s): Authors’ own work