Number of final reviews extracted
| App name | #retained reviews | Description | Category |
|---|---|---|---|
| Pulse | 161 | A virtual health assistants chat and provides a diagnosis (Pulse, 2022; AIA, 2021; Genvita, 2022) | HT |
| Genvita | 2 (removed) | ||
| Vitality | 433 | HT | |
| Neutrogena 360 | 81 | A virtual dermatologist scans the customer’s face and suggests suitable products for skin conditions (Neutrogena, 2022) | HR |
| IKEA place | 1,024 | A consultant allows people to place furniture in their homes (IKEA, 2022) | UR |
| Style my hair | 109 | A virtual stylist consults on a new hair color for (non) professional hairdressers | HR |
| Sephora | 750 | A virtual artist scans the customer’s face and provides product recommendations (Sephora, 2022) | UR |
| Hilton honors | 400 | A virtual receptionist helps with contactless booking and checking (Hilton 2022) | UR |
| Google assistant | 749 | Virtual assistants that recognize and respond to spoken commands (Marr 2021) | UR |
| Alexa | 1,859 | UR | |
| Replika | 3,164 | Virtual friends create private experiences (Chi et al., 2020) | HR |
| Wysa | 2,668 | Virtual doctor that provides diagnosis and mental care | HR |
| Total | 11,400 |
| App name | #retained reviews | Description | Category |
|---|---|---|---|
| Pulse | 161 | A virtual health assistants chat and provides a diagnosis ( | |
| Genvita | 2 (removed) | ||
| Vitality | 433 | ||
| Neutrogena 360 | 81 | A virtual dermatologist scans the customer’s face and suggests suitable products for skin conditions ( | |
| 1,024 | A consultant allows people to place furniture in their homes (IKEA, 2022) | ||
| Style my hair | 109 | A virtual stylist consults on a new hair color for (non) professional hairdressers | |
| Sephora | 750 | A virtual artist scans the customer’s face and provides product recommendations ( | |
| Hilton honors | 400 | A virtual receptionist helps with contactless booking and checking ( | |
| Google assistant | 749 | Virtual assistants that recognize and respond to spoken commands ( | |
| Alexa | 1,859 | ||
| Replika | 3,164 | Virtual friends create private experiences ( | |
| Wysa | 2,668 | Virtual doctor that provides diagnosis and mental care | |
| Total | 11,400 |
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