Topic discovery
| No. | Keywords | Frequency (%) | Name | Definition |
|---|---|---|---|---|
| 1 | Honest, answer, expectation, happy, impressive, question | 10.6 | Recommendation precision | The app provides accurate and honest answers that are aligned with customers’ questions |
| 2 | Real, person, friend, conversation, human, learn, truly, genuine | 12.2 | Service realism | An app that makes customers feel like they are being with a real human, at the right place |
| 3 | Assist, voice, respond, read, reply, send, word, text, video | 7.6 | Communicative capability | The app demonstrates the ability to understand and sustain two-way communication |
| 4 | Therapy, comfort, calm, trust, motivating | 14 | Safe disclosure environment | Trigger customers to share their innermost worries (e.g. sensitive health concerns) |
| 5 | Order, item, store, list, delivery, add, search, stock, buy | 13.5 | Service provision | The app provides timely and useful services |
| 6 | Close, nothing, complete, delete, useless, install, load, error | 8 | Functionality | The app functions smoothly without technical glitches or usability problems |
| 7 | Feature, face, skin, hair, language, mode, color, speak | 5.5 | Situational and cultural fit | An app reflects customers’ self by respecting their self-image and offering an inclusive design |
| 8 | Connect, music, light, remind, song, sound, alarm, speaker | 9.1 | Media appeal | An app that employs different media affordances (e.g. ranging from text, audio to AR) |
| 9 | Care, joke, normal, crazy, true, creepy | 6.4 | Soothing interactions | The app provides soft, empathetic interactions |
| 10 | Money, worth, relationship, spending, status, price, subscription | 6.6 | Monetization strategy | The AI–human relationship is built based on the quality of interaction, not for monetizing reasons |
| 11 | Stay, check, active, inform, care, quick, support | 6.4 | Customer support | The service team is available and AI knowledgeable |
| No. | Keywords | Frequency (%) | Name | Definition |
|---|---|---|---|---|
| 1 | Honest, answer, expectation, happy, impressive, question | 10.6 | Recommendation precision | The app provides accurate and honest answers that are aligned with customers’ questions |
| 2 | Real, person, friend, conversation, human, learn, truly, genuine | 12.2 | Service realism | An app that makes customers feel like they are being with a real human, at the right place |
| 3 | Assist, voice, respond, read, reply, send, word, text, video | 7.6 | Communicative capability | The app demonstrates the ability to understand and sustain two-way communication |
| 4 | Therapy, comfort, calm, trust, motivating | 14 | Safe disclosure environment | Trigger customers to share their innermost worries (e.g. sensitive health concerns) |
| 5 | Order, item, store, list, delivery, add, search, stock, buy | 13.5 | Service provision | The app provides timely and useful services |
| 6 | Close, nothing, complete, delete, useless, install, load, error | 8 | Functionality | The app functions smoothly without technical glitches or usability problems |
| 7 | Feature, face, skin, hair, language, mode, color, speak | 5.5 | Situational and cultural fit | An app reflects customers’ self by respecting their self-image and offering an inclusive design |
| 8 | Connect, music, light, remind, song, sound, alarm, speaker | 9.1 | Media appeal | An app that employs different media affordances (e.g. ranging from text, audio to |
| 9 | Care, joke, normal, crazy, true, creepy | 6.4 | Soothing interactions | The app provides soft, empathetic interactions |
| 10 | Money, worth, relationship, spending, status, price, subscription | 6.6 | Monetization strategy | The AI–human relationship is built based on the quality of interaction, not for monetizing reasons |
| 11 | Stay, check, active, inform, care, quick, support | 6.4 | Customer support | The service team is available and |
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.