Key interview questions
| Prior experiences | Could you please introduce yourself and tell me about your experience with different AI apps? |
| What types of AI-powered service apps do you typically use for health, beauty and lifestyle purposes (e.g. shopping, health check)? | |
| What makes you download/abandon a service app? What do you like/dislike when using these apps? | |
| Perceptions of authenticity | What is your definition of authenticity? |
| What about an authentic AI service app? | |
| Physical and social stimuli | How important are visual design elements and humanlike interactions in your app experience? |
| What role do community features or customer support play in making an app feel trustworthy? | |
| Symbolic stimuli | Does the app reflect your personal identity and cultural values? Can you give examples? |
| How important is it that an app feels original and unique to the brand behind it? | |
| Do you feel a sense of belonging when using certain apps? What creates that feeling? | |
| Natural stimuli | Do some apps help you feel more relaxed or less stressed? What elements contribute to this? |
| Are there apps that provide a sense of “escape” or fascination that draws you in? | |
| What makes an app feel naturally compatible with your lifestyle and needs? | |
| Prior experiences | Could you please introduce yourself and tell me about your experience with different |
| What types of AI-powered service apps do you typically use for health, beauty and lifestyle purposes (e.g. shopping, health check)? | |
| What makes you download/abandon a service app? What do you like/dislike when using these apps? | |
| Perceptions of authenticity | What is your definition of authenticity? |
| What about an authentic | |
| Physical and social stimuli | How important are visual design elements and humanlike interactions in your app experience? |
| What role do community features or customer support play in making an app feel trustworthy? | |
| Symbolic stimuli | Does the app reflect your personal identity and cultural values? Can you give examples? |
| How important is it that an app feels original and unique to the brand behind it? | |
| Do you feel a sense of belonging when using certain apps? What creates that feeling? | |
| Natural stimuli | Do some apps help you feel more relaxed or less stressed? What elements contribute to this? |
| Are there apps that provide a sense of “escape” or fascination that draws you in? | |
| What makes an app feel naturally compatible with your lifestyle and needs? | |
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