Table A4

Regression analysis result

Independent variableBStd. errortSig.95.0% Confidence intervalVIF
(Constant)2.9080.04959.9050.0002.8133.003
Recommendation precision1.5590.06324.7980.0001.4351.6822.216
Service realism1.7640.06128.8150.0001.6441.8842.367
Communicative capability−0.7760.197−3.9440.000−1.162−0.3901.060
Safe disclosure environment1.8870.06031.6170.0001.7702.0042.542
Service provision0.2990.0604.9830.0000.1820.4172.494
Functionality−0.6780.067−10.1340.000−0.809−0.5471.945
Situational and cultural fit0.5610.0747.6140.0000.4160.7051.671
Media appeal−0.1930.065−2.9800.003−0.321−0.0662.062
Soothing interactions1.6740.07123.6930.0001.5361.8131.772
Monetization strategy0.5460.0707.7830.0000.4090.6841.791
Customer support0.8270.07111.7020.0000.6890.9661.771
Source(s): Authors’ own work

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