Table 2 AI humanization strategies... | Emerald Publishing

Table 2

AI humanization strategies mapped to the four dimensions

Dimension	Managerial strategies for humanizing AI systems
Emotion-driven empathy	Offering a choice of human interaction Incorporating empathetic language or tone into AI interactions
Explainability	Ensuring transparency in interactions Explaining to customers how the data are collected and managed Maintaining control over how interactions are managed
Encryption Issues	Balancing personalization with data privacy Giving customers control over their data Implementing strong data security measures and communicating the strength of protection systems
Engagement	Achieving the right balance between AI powered interactions and human intervention Processing feedback by experts to ensure that the AI system is used properly AI is used in the right amount in the right situation with the right audience

Dimension	Managerial strategies for humanizing AI systems
Emotion-driven empathy	Offering a choice of human interaction Incorporating empathetic language or tone into AI interactions
Explainability	Ensuring transparency in interactions Explaining to customers how the data are collected and managed Maintaining control over how interactions are managed
Encryption Issues	Balancing personalization with data privacy Giving customers control over their data Implementing strong data security measures and communicating the strength of protection systems
Engagement	Achieving the right balance between AI powered interactions and human intervention Processing feedback by experts to ensure that the AI system is used properly AI is used in the right amount in the right situation with the right audience

Source(s): Authors' own work