Interview participants
| Subculture | Reference | Interview type | Gender | Years in the organisation |
|---|---|---|---|---|
| Director | DIR1 | Phone | Male | 7 |
| Director | DIR2 | Face-to-face | Female | 7 |
| Director | DIR3 | Phone | Female | 6 |
| Director | DIR4 | Phone | Male | 10 |
| Director | DIR5 | Face-to-face | Female | 1 |
| Director | DIR6 | Face-to-face | Male | 9 |
| Middle manager | MGR1 | Face-to-face | Female | 6 |
| Middle manager | MGR2 | Face-to-face | Female | 4 |
| Middle manager | MGR3 | Face-to-face | Male | 11 |
| Middle manager | MGR4 | Face-to-face | Male | 21 |
| Middle manager | MGR5 | Face-to-face | Female | 1 |
| Middle manager | MGR6 | Face-to-face | Female | 13 |
| Middle manager | MGR7 | Face-to-face | Male | 13 |
| Middle manager | MGR 8 | Face-to-face | Male | 4 |
| Middle manager | MGR 9 | Face-to-face | Male | 11 |
| Middle manager | MGR10 | Face-to-face | Female | 6 |
| Middle manager | MGR11 | Face-to-face | Male | 3 |
| Frontline staff | FRT1 | Face-to-face | Female | 11 |
| Frontline staff | FRT2 | Phone | Female | 1 |
| Frontline staff | FRT3 | Phone | Male | 3 |
| Frontline staff | FRT4 | Face-to-face | Female | 4 |
| Frontline staff | FRT5 | Phone | Female | 4 |
| Frontline staff | FRT6 | Face-to-face | Male | 9 |
| Frontline staff | FRT7 | Face-to-face | Male | 5 |
| Subculture | Reference | Interview type | Gender | Years in the organisation |
|---|---|---|---|---|
| Director | DIR1 | Phone | Male | 7 |
| Director | DIR2 | Face-to-face | Female | 7 |
| Director | DIR3 | Phone | Female | 6 |
| Director | DIR4 | Phone | Male | 10 |
| Director | DIR5 | Face-to-face | Female | 1 |
| Director | DIR6 | Face-to-face | Male | 9 |
| Middle manager | MGR1 | Face-to-face | Female | 6 |
| Middle manager | MGR2 | Face-to-face | Female | 4 |
| Middle manager | MGR3 | Face-to-face | Male | 11 |
| Middle manager | MGR4 | Face-to-face | Male | 21 |
| Middle manager | MGR5 | Face-to-face | Female | 1 |
| Middle manager | MGR6 | Face-to-face | Female | 13 |
| Middle manager | MGR7 | Face-to-face | Male | 13 |
| Middle manager | MGR 8 | Face-to-face | Male | 4 |
| Middle manager | MGR 9 | Face-to-face | Male | 11 |
| Middle manager | MGR10 | Face-to-face | Female | 6 |
| Middle manager | MGR11 | Face-to-face | Male | 3 |
| Frontline staff | FRT1 | Face-to-face | Female | 11 |
| Frontline staff | FRT2 | Phone | Female | 1 |
| Frontline staff | FRT3 | Phone | Male | 3 |
| Frontline staff | FRT4 | Face-to-face | Female | 4 |
| Frontline staff | FRT5 | Phone | Female | 4 |
| Frontline staff | FRT6 | Face-to-face | Male | 9 |
| Frontline staff | FRT7 | Face-to-face | Male | 5 |
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