Table 6. Top 20 most frequently...

Table 6.

Top 20 most frequently occurring keywords

Rank	Keyword	No. of occurrences
1	Artificial intelligence	360
2	Sales	120
3	Learning systems	62
4	Customer satisfaction	49
5	Decision support systems	44
6	Decision making	35
7	Customer services	32
8	Learning algorithms	32
9	Chatbots	30
10	Data mining	30
11	Internet of Things	29
12	Electronic commerce	27
13	Machine learning	26
14	Sentiment analysis	26
15	Commerce	25
16	Information management	25
17	Big data	24
18	Customer service	23
19	Machine learning	22
20	Classification (of information)	21

Rank	Keyword	No. of occurrences
1	Artificial intelligence	360
2	Sales	120
3	Learning systems	62
4	Customer satisfaction	49
5	Decision support systems	44
6	Decision making	35
7	Customer services	32
8	Learning algorithms	32
9	Chatbots	30
10	Data mining	30
11	Internet of Things	29
12	Electronic commerce	27
13	Machine learning	26
14	Sentiment analysis	26
15	Commerce	25
16	Information management	25
17	Big data	24
18	Customer service	23
19	Machine learning	22
20	Classification (of information)	21

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