Responses for process-related PSQ (PRP)
| Items | Mean | Strongly disagree (%) | Disagree (%) | Neutral (%) | Agree (%) | Strongly agree (%) | |
|---|---|---|---|---|---|---|---|
| PRP1 | Kuwait port staff demonstrate professional attitude and behavior in meeting our requirements | 2.224 | 16.3 | 61.2 | 12.2 | 4.1 | 6.1 |
| PRP2 | Kuwait port staff respond quickly to our enquiries and request | 2.204 | 22.4 | 46.9 | 20.4 | 8.2 | 2.0 |
| PRP3 | Kuwait port staff demonstrate good knowledge of our needs and requirements | 2.224 | 24.5 | 49.0 | 14.3 | 4.1 | 8.2 |
| PRP4 | The level of ICT applications in customer service at Kuwait port is comprehensive | 2.490 | 20.4 | 28.6 | 38.8 | 6.1 | 6.1 |
| Average | 2.286 | 20.9% | 46.4 | 21.4 | 5.6 | 5.6 | |
| Items | Mean | Strongly disagree (%) | Disagree (%) | Neutral (%) | Agree (%) | Strongly agree (%) | |
|---|---|---|---|---|---|---|---|
| PRP1 | Kuwait port staff demonstrate professional attitude and behavior in meeting our requirements | 2.224 | 16.3 | 61.2 | 12.2 | 4.1 | 6.1 |
| PRP2 | Kuwait port staff respond quickly to our enquiries and request | 2.204 | 22.4 | 46.9 | 20.4 | 8.2 | 2.0 |
| PRP3 | Kuwait port staff demonstrate good knowledge of our needs and requirements | 2.224 | 24.5 | 49.0 | 14.3 | 4.1 | 8.2 |
| PRP4 | The level of ICT applications in customer service at Kuwait port is comprehensive | 2.490 | 20.4 | 28.6 | 38.8 | 6.1 | 6.1 |
Source(s): Authors’ compilation
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