Responses for management-related PSQ (MRP)
| Items | Mean | Strongly disagree (%) | Disagree (%) | Neutral (%) | Agree (%) | Strongly agree (%) | |
|---|---|---|---|---|---|---|---|
| MRP1 | The level of ICT applications in Kuwait port operations and management is detailed | 2.184 | 26.5 | 42.9 | 18.4 | 10.2 | 2.0 |
| MRP2 | Kuwait port demonstrates a high level of efficiency in operations and management | 2.388 | 28.6 | 40.8 | 6.1 | 12.2 | 12.2 |
| MRP3 | The management of Kuwait port demonstrates good knowledge and competence, including incident-handling capability | 2.163 | 28.6 | 49.0 | 8.2 | 6.1 | 8.2 |
| MRP4 | The management of Kuwait port demonstrates good understanding of our needs and requirements | 2.449 | 22.4 | 44.9 | 6.1 | 18.4 | 8.2 |
| MRP5 | Kuwait port management collects our feedback about their services and reflect on their improvement | 2.286 | 22.4 | 53.1 | 8.2 | 6.1 | 10.2 |
| MRP6 | Ports in Kuwait continuously improve their customer-oriented operation and management processes | 1.959 | 40.8 | 34.7 | 16.3 | 4.1 | 4.1 |
| Average | 2.238 | 28.2% | 44.2 | 10.5 | 9.5 | 7.5 | |
| Items | Mean | Strongly disagree (%) | Disagree (%) | Neutral (%) | Agree (%) | Strongly agree (%) | |
|---|---|---|---|---|---|---|---|
| MRP1 | The level of ICT applications in Kuwait port operations and management is detailed | 2.184 | 26.5 | 42.9 | 18.4 | 10.2 | 2.0 |
| MRP2 | Kuwait port demonstrates a high level of efficiency in operations and management | 2.388 | 28.6 | 40.8 | 6.1 | 12.2 | 12.2 |
| MRP3 | The management of Kuwait port demonstrates good knowledge and competence, including incident-handling capability | 2.163 | 28.6 | 49.0 | 8.2 | 6.1 | 8.2 |
| MRP4 | The management of Kuwait port demonstrates good understanding of our needs and requirements | 2.449 | 22.4 | 44.9 | 6.1 | 18.4 | 8.2 |
| MRP5 | Kuwait port management collects our feedback about their services and reflect on their improvement | 2.286 | 22.4 | 53.1 | 8.2 | 6.1 | 10.2 |
| MRP6 | Ports in Kuwait continuously improve their customer-oriented operation and management processes | 1.959 | 40.8 | 34.7 | 16.3 | 4.1 | 4.1 |
Source(s): Authors’ compilation
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