Table 11 Cronbach’s alpha Variables All... | Emerald Publishing

Table 11

Cronbach’s alpha

Variables	All items		Excluded items below 0.60 loadings
Variables	Cronbach’s alpha	No. of items	Cronbach’s alpha	No. of items
Resource-related PSQ (RRP)	0.779	5	0.779	5
Outcome-related PSQ (ORP)	0.826	6	0.836	5
Process-related PSQ (PRP)	0.767	4	0.767	4
Management-related PSQ (MRP)	0.882	6	0.906	5
Image and social responsibility-related PSQ (ISP)	0.833	6	0.838	5
C&F agent satisfaction (SAT)	0.855	4	0.855	4

Variables	All items		Excluded items below 0.60 loadings
Variables	Cronbach’s alpha	No. of items	Cronbach’s alpha	No. of items
Resource-related PSQ (RRP)	0.779	5	0.779	5
Outcome-related PSQ (ORP)	0.826	6	0.836	5
Process-related PSQ (PRP)	0.767	4	0.767	4
Management-related PSQ (MRP)	0.882	6	0.906	5
Image and social responsibility-related PSQ (ISP)	0.833	6	0.838	5
C&F agent satisfaction (SAT)	0.855	4	0.855	4

Source(s): Authors’ compilation