e-WOM scale
| Items of the e-WOM scale |
|---|
Strength of social ties
|
| Homophily In general, the contacts on my “friends list” on any social media
|
Trust
|
Credibility of the source
|
Message quality
|
Degree of influence
|
Valence (positive)
|
Quality of the content
|
| Items of the e-WOM scale |
|---|
Approximately how frequently do you communicate with the contacts on your “friends list” on any social media? (never/very frequently) Overall, how important do you feel about the contacts on your “friends list” on any social media? (not at all important/very important) Overall, how close do you feel to the contacts on your “friends list” on any social media? (not at all close/ very close) |
Don’t think like me/Think like me? Don’t behave like me/Behave like me? HO3: Unlike me/Like me? |
I trust my contacts on my “friends list” on any social media I have confidence in the contacts on my “friends list” on any social media? I can believe in the contacts on my “friends list” on any social media? |
Accuracy of information provided by my relatives is important Credibility of my relatives online is important Impartiality of my relatives online is important Objectivity of my relatives online is important |
A clear message from my contacts is important to me A consistent message from my contacts is important to me A comprehensible message from my contacts is important to me A concise message from my contacts is important to me A well-written message from my contacts is important to me |
If I have a little experience with a product, I often ask my friends about the product I often consult other people to help choose the best alternative available from a product I frequently gather information from friends or family about a product before I buy |
I speak of this company’s good sides to my contacts I am proud to say to others that I am this company’s customer I strongly recommend people buy products online from a company |
I discuss the prices of products offered I discuss the variety of the products offered I discuss the quality of the products offered I speak of the company’s notoriety |
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