Table 1

e-WOM scale

Items of the e-WOM scale
Strength of social ties
  • Approximately how frequently do you communicate with the contacts on your “friends list” on any social media? (never/very frequently)

  • Overall, how important do you feel about the contacts on your “friends list” on any social media? (not at all important/very important)

  • Overall, how close do you feel to the contacts on your “friends list” on any social media? (not at all close/ very close)

Homophily
In general, the contacts on my “friends list” on any social media
  • Don’t think like me/Think like me?

  • Don’t behave like me/Behave like me? HO3: Unlike me/Like me?

Trust
  • I trust my contacts on my “friends list” on any social media

  • I have confidence in the contacts on my “friends list” on any social media?

  • I can believe in the contacts on my “friends list” on any social media?

Credibility of the source
  • Accuracy of information provided by my relatives is important

  • Credibility of my relatives online is important

  • Impartiality of my relatives online is important

  • Objectivity of my relatives online is important

Message quality
  • A clear message from my contacts is important to me

  • A consistent message from my contacts is important to me

  • A comprehensible message from my contacts is important to me

  • A concise message from my contacts is important to me

  • A well-written message from my contacts is important to me

Degree of influence
  • If I have a little experience with a product, I often ask my friends about the product

  • I often consult other people to help choose the best alternative available from a product

  • I frequently gather information from friends or family about a product before I buy

Valence (positive)
  • I speak of this company’s good sides to my contacts

  • I am proud to say to others that I am this company’s customer

  • I strongly recommend people buy products online from a company

Quality of the content
  • I discuss the prices of products offered

  • I discuss the variety of the products offered

  • I discuss the quality of the products offered

  • I speak of the company’s notoriety

Source(s): Created by the authors’ based on the work from Castellano and Dutot (2017) 

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