Practical implications of HRM as choice architecture across core functions
| HRM function | Typical choice point/design mechanism | Potential ethical nudge | Potential sludge removal |
|---|---|---|---|
| Recruitment and onboarding | Defaults in application and onboarding framing in role advertisements, referral incentives, friction in multi-stage interview processes | Simplify and clarify steps and criteria, make key information transparent, use supportive defaults, improve timely feedback | Excessive stages, repeated data entry, unclear criteria, avoidable delays, complex paperwork |
| Learning and development | Defaults in training enrolment, framing in positioning of development opportunity, incentives for participation, friction in training approvals | Improve access to opportunities, clarify eligibility, simplify approvals, enable opt-out | Unclear eligibility, inconsistent gatekeeping, multiple approvals, complex registration, delayed access to training, opaque selection criteria |
| Performance management | Framing in feedback and rating language, defaults in review templates and goal setting, friction in mobility/promotion | Standardise and clarify feedback structures, increase transparency of decision points, ensure communications improve procedural clarity | Opaque criteria for promotion, excessive documentation, delays in grievance resolution, inconsistent decisions, internal mobility |
| Reward, benefits, wellbeing | Defaults in benefits enrolment, framing of total reward, incentives in bonus/recognition, friction in claims, clarity on eligibility criteria | Clear communications, opt-out defaults for wellbeing support, test incentive outcomes, maintain employee autonomy | Complex claims, unclear eligibility, repeated verification steps, hidden conditions, delays in reimbursement |
| HRM function | Typical choice point/design mechanism | Potential ethical nudge | Potential sludge removal |
|---|---|---|---|
| Recruitment and onboarding | Defaults in application and onboarding framing in role advertisements, referral incentives, friction in multi-stage interview processes | Simplify and clarify steps and criteria, make key information transparent, use supportive defaults, improve timely feedback | Excessive stages, repeated data entry, unclear criteria, avoidable delays, complex paperwork |
| Learning and development | Defaults in training enrolment, framing in positioning of development opportunity, incentives for participation, friction in training approvals | Improve access to opportunities, clarify eligibility, simplify approvals, enable opt-out | Unclear eligibility, inconsistent gatekeeping, multiple approvals, complex registration, delayed access to training, opaque selection criteria |
| Performance management | Framing in feedback and rating language, defaults in review templates and goal setting, friction in mobility/promotion | Standardise and clarify feedback structures, increase transparency of decision points, ensure communications improve procedural clarity | Opaque criteria for promotion, excessive documentation, delays in grievance resolution, inconsistent decisions, internal mobility |
| Reward, benefits, wellbeing | Defaults in benefits enrolment, framing of total reward, incentives in bonus/recognition, friction in claims, clarity on eligibility criteria | Clear communications, opt-out defaults for wellbeing support, test incentive outcomes, maintain employee autonomy | Complex claims, unclear eligibility, repeated verification steps, hidden conditions, delays in reimbursement |
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