Table 2 Overview of insights from... | Emerald Publishing

Table 2

Overview of insights from empirical studies

	Stimulating	Mastery	Autonomous	Relational	Tolerable
Education	+AI designs creative and engaging learning materials	+AI develops tailored learning materials	+AI provides new instructional approaches	+AI personalizes learning activities, increasing inclusivity	+AI-assisted planning and development reduces burnout
Finance	+/−AI supports access to complex tasks but takes on decision-making responsibility	−AI decision-making systems devalue FLE knowledge	+/−AI supports access to complex tasks but takes on decision-making responsibility	−AI decision-making hinders relationship development	+AI creates new demands and elevates sales targets
Healthcare	+/−AI analytical tools solve complex problems but over-streamline roles	+/−AI diagnostic support increases competence but reduces self-confidence	−AI algorithms constrain independent judgment	+AI automation enables deeper patient interactions	+/−AI automation boosts productivity but creates technical overload
Hospitality	+GenAI and service robots create novel service experiences	+AI feedback enables self-directed learning	+AI guides customers and employees to meet mutual needs and abilities	+AI and service robots facilitate co-creation	+AI removes mundane tasks and standardizes workflows
Retail	+/−AI performs administrative tasks but poses adaptation challenges	+/−AI analytics improved customer interactions but devalued personal knowledge	+/−AI increases control over the sales approach, but surveillance is restrictive	+AI automation enables deeper customer interactions	+AI removes mundane tasks and standardizes workflows

	Stimulating	Mastery	Autonomous	Relational	Tolerable
Education	+AI designs creative and engaging learning materials	+AI develops tailored learning materials	+AI provides new instructional approaches	+AI personalizes learning activities, increasing inclusivity	+AI-assisted planning and development reduces burnout
Finance	+/−AI supports access to complex tasks but takes on decision-making responsibility	−AI decision-making systems devalue FLE knowledge	+/−AI supports access to complex tasks but takes on decision-making responsibility	−AI decision-making hinders relationship development	+AI creates new demands and elevates sales targets
Healthcare	+/−AI analytical tools solve complex problems but over-streamline roles	+/−AI diagnostic support increases competence but reduces self-confidence	−AI algorithms constrain independent judgment	+AI automation enables deeper patient interactions	+/−AI automation boosts productivity but creates technical overload
Hospitality	+GenAI and service robots create novel service experiences	+AI feedback enables self-directed learning	+AI guides customers and employees to meet mutual needs and abilities	+AI and service robots facilitate co-creation	+AI removes mundane tasks and standardizes workflows
Retail	+/−AI performs administrative tasks but poses adaptation challenges	+/−AI analytics improved customer interactions but devalued personal knowledge	+/−AI increases control over the sales approach, but surveillance is restrictive	+AI automation enables deeper customer interactions	+AI removes mundane tasks and standardizes workflows

Note(s): + indicates a positive effect, − indicates a negative effect on the corresponding SMART work design category

Source(s): Authors’ own work