Table 4. Results of factor analysis and...

Table 4.

Results of factor analysis and reliability tests

Constructs	Research items	Factor loading	Eigenvalue	Cumulative explained (%)	Item-to-total correlation	Cronbach’s alpha (α)
Disclosure	The price of the product that the seller discloses is real	0.718	5.014	62.679	0.635	0.914
	The condition of the product that the seller discloses is fair	0.835			0.771
	The picture of the product that the seller discloses is genuine	0.807			0.731
	The problems of the product that the seller discloses are real	0.810			0.739
	All the information that the seller discloses convince me	0.870			0.817
	The personal profile of the seller discloses convinces me	0.735			0.654
	The contact information that the seller provides satisfies me	0.784			0.713
	The location to meet with the seller to make a transaction satisfies me	0.763			0.689
Reciprocity	This seller facilitates two-way communication between himself/herself and myself	0.848	3.134	78.354	0.736	0.907
	This seller gives me the opportunity to talk to him/her	0.917			0.843
	This seller responded to my questions very quickly	0.866			0.757
	I was able to get information from this seller very rapidly	0.907			0.826
Information quality	The quality of information accuracy I originally expected was	0.844	5.734	71.679	0.788	0.944
	The quality of information accuracy I experienced was	0.858			0.816
	The quality of information availability I originally expected was	0.839			0.779
	The quality of information availability I experienced was	0.853			0.810
	The quality of information reliability I originally expected was	0.844			0.784
	The quality of information reliability I experienced was	0.868			0.830
	The quality of information relevance I originally expected was	0.831			0.771
	The quality of information relevance I experienced was	0.835			0.787

Constructs	Research items	Factor loading	Eigenvalue	Cumulative explained (%)	Item-to-total correlation	Cronbach’s alpha (α)
Disclosure	The price of the product that the seller discloses is real	0.718	5.014	62.679	0.635	0.914
	The condition of the product that the seller discloses is fair	0.835			0.771
	The picture of the product that the seller discloses is genuine	0.807			0.731
	The problems of the product that the seller discloses are real	0.810			0.739
	All the information that the seller discloses convince me	0.870			0.817
	The personal profile of the seller discloses convinces me	0.735			0.654
	The contact information that the seller provides satisfies me	0.784			0.713
	The location to meet with the seller to make a transaction satisfies me	0.763			0.689
Reciprocity	This seller facilitates two-way communication between himself/herself and myself	0.848	3.134	78.354	0.736	0.907
	This seller gives me the opportunity to talk to him/her	0.917			0.843
	This seller responded to my questions very quickly	0.866			0.757
	I was able to get information from this seller very rapidly	0.907			0.826
Information quality	The quality of information accuracy I originally expected was	0.844	5.734	71.679	0.788	0.944
	The quality of information accuracy I experienced was	0.858			0.816
	The quality of information availability I originally expected was	0.839			0.779
	The quality of information availability I experienced was	0.853			0.810
	The quality of information reliability I originally expected was	0.844			0.784
	The quality of information reliability I experienced was	0.868			0.830
	The quality of information relevance I originally expected was	0.831			0.771
	The quality of information relevance I experienced was	0.835			0.787

Source(s): Authors’ own work

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