Table 2 Measurement model evaluation... | Emerald Publishing

Table 2

Measurement model evaluation results

	Item	Loadings	VIF	Construct reliability and validity
Constructs	Item	Loadings	VIF	α	Rho_A	CR	AVE
Service quality (SQ)	SQ1	0.860	2.325	0.861	0.864	0.906	0.706
	SQ2	0.813	1.949
	SQ5	0.870	2.295
	SQ6	0.817	1.832
Service efficiency (SE)	SE1	0.818	2.267	0.901	0.903	0.926	0.716
	SE2	0.862	2.675
	SE4	0.872	2.712
	SE5	0.829	2.175
	SE6	0.847	2.356
Customer satisfaction (CS)	CS1	0.889	2.689	0.890	0.891	0.924	0.752
	CS3	0.864	2.353
	CS5	0.874	2.447
	CS6	0.841	2.096
Customer loyalty (CL)	CL1	0.777	1.582	0.856	0.870	0.895	0.632
	CL2	0.849	2.175
	CL3	0.824	2.175
	CL6	0.757	1.756
	CL7	0.763	2.001

	Item	Loadings	VIF	Construct reliability and validity
Constructs	Item	Loadings	VIF	α	Rho_A	CR	AVE
Service quality (SQ)	SQ1	0.860	2.325	0.861	0.864	0.906	0.706
	SQ2	0.813	1.949
	SQ5	0.870	2.295
	SQ6	0.817	1.832
Service efficiency (SE)	SE1	0.818	2.267	0.901	0.903	0.926	0.716
	SE2	0.862	2.675
	SE4	0.872	2.712
	SE5	0.829	2.175
	SE6	0.847	2.356
Customer satisfaction (CS)	CS1	0.889	2.689	0.890	0.891	0.924	0.752
	CS3	0.864	2.353
	CS5	0.874	2.447
	CS6	0.841	2.096
Customer loyalty (CL)	CL1	0.777	1.582	0.856	0.870	0.895	0.632
	CL2	0.849	2.175
	CL3	0.824	2.175
	CL6	0.757	1.756
	CL7	0.763	2.001