Table 5 Moderating effects Path Path...

Table 5

Moderating effects

Path	Path coefficient (β)	Bootstrapping results					Hypothesis supported
Path	Path coefficient (β)	Sample mean	Standard deviation	p values	LLCI	ULCI	Hypothesis supported
CS × Age → CL	0.067	0.066	0.021	0.001	0.032	0.101	H8 confirmed
CS × RL → CL	−0.069	−0.069	0.046	0.066	−0.145	0.007	H9 not confirmed

Path	Path coefficient (β)	Bootstrapping results					Hypothesis supported
Path	Path coefficient (β)	Sample mean	Standard deviation	p values	LLCI	ULCI	Hypothesis supported
CS × Age → CL	0.067	0.066	0.021	0.001	0.032	0.101	H8 confirmed
CS × RL → CL	−0.069	−0.069	0.046	0.066	−0.145	0.007	H9 not confirmed

Note(s): RL denotes the length of the customer-bank relationship

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