Table 4

Assessment of discriminant validity using the heterotrait–monotrait (HTMT) and Fornell–Larcker criterions

Construct123456
1. BDA-AI capabilities0.8180.3130.3130.3130.3130.313
2. BDA-AI risk concerns−0.3070.8440.3250.3250.3250.325
3. Distribution efficiency0.303−0.3110.8470.4250.4250.425
4. Operational performance0.359−0.2540.3940.8340.5830.583
5. Organisational resilience0.377−0.2860.4160.5370.8290.480
6. Service innovation0.331−0.2120.4200.5260.4400.825

Note(s): The HTMT result is highlighted in italics and falls above the diagonal value, while the result below (italic and underline) belongs to the Fornell–Larcker criterion

Source(s): Authors’ own work

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