Table 6.

Theme 4: Challenges of implementing LSS in SMEs

SubthemeExample codesRepresentative quotes
Resistance to changeSlow adoption; hesitation; need for leadership support“You have to convince those at the top that these tools are necessary and you have to explain them in a way that frontline staff can understand and find value in using them regularly” - E
Resource constraintsLimited budget; limited staff time; competing priorities“If money is no object, hiring somebody to come in and handle the program is outstanding, but that’s usually not realistic”- B
Training and education gapsLack of LSS awareness; need for trained personnel“There are a number of challenges, I think just from a standpoint of education… a lot of people really don’t know what it is” - N
Organizational barriersCompeting responsibilities; lack of structure; capability limitations“I think the biggest challenge is having the expertise of somebody that can implement the Lean 6 Sigma toolset” - Q
Source(s): Authors’ own work

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