Table 5 Perceived service quality score... | Emerald Publishing

Table 5

Perceived service quality score of hypermarkets and supermarkets

Service quality dimensions	Hypermarkets		Supermarkets		Mean difference	Z value	P value
Service quality dimensions	Perceived quality	S.E	Perceived quality	S.E	Mean difference	Z value	P value
PA	5.26	0.64	4.77	0.64	0.49	0.54	0.29
REA	4.99	0.81	4.51	0.8	0.48	0.42	0.34
PI	4.78	0.70	4.39	0.85	0.39	0.35	0.36
PO	4.90	0.66	4.43	0.94	0.47	0.41	0.34
PS	4.86	0.66	4.64	0.55	0.22	0.26	0.40
ACE	5.24	0.72	4.79	1.15	0.45	0.33	0.37
Overall Quality	5.01	0.70	4.58	0.88	0.43	0.38	0.35

Service quality dimensions	Hypermarkets		Supermarkets		Mean difference	Z value	P value
Service quality dimensions	Perceived quality	S.E	Perceived quality	S.E	Mean difference	Z value	P value
PA	5.26	0.64	4.77	0.64	0.49	0.54	0.29
REA	4.99	0.81	4.51	0.8	0.48	0.42	0.34
PI	4.78	0.70	4.39	0.85	0.39	0.35	0.36
PO	4.90	0.66	4.43	0.94	0.47	0.41	0.34
PS	4.86	0.66	4.64	0.55	0.22	0.26	0.40
ACE	5.24	0.72	4.79	1.15	0.45	0.33	0.37
Overall Quality	5.01	0.70	4.58	0.88	0.43	0.38	0.35

Note(s): PA, Physical Aspects; REA, Reliability; PI, Personal Interaction; PO, Policy; PS, Problem Solving; ACE, Accessibility