List of variables utilized in the fsQCA
| Advantages | Disadvantages |
|---|---|
| A1 = Cheaper/free services | D1 = Problems with the online booking process/payments |
| A2 = Wider choice of services | D2 = Less trust in service providers |
| A3 = More convenient access to services | D3 = Services through CC platforms are not as expected |
| A4 = Availability of ratings/reviews | D4 = Misleading ratings/reviews |
| A5 = Opportunities to interact with interesting people | D5 = Lack of clarity about who is responsible for problems |
| A6 = Possibility of exchanging services vs paying | D6 = Misuse of personal data |
| Advantages | Disadvantages |
|---|---|
| A1 = Cheaper/free services | D1 = Problems with the online booking process/payments |
| A2 = Wider choice of services | D2 = Less trust in service providers |
| A3 = More convenient access to services | D3 = Services through CC platforms are not as expected |
| A4 = Availability of ratings/reviews | D4 = Misleading ratings/reviews |
| A5 = Opportunities to interact with interesting people | D5 = Lack of clarity about who is responsible for problems |
| A6 = Possibility of exchanging services vs paying | D6 = Misuse of personal data |
Source(s): Created by authors
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