Table 3

Future research directions

Research directionRationale and questions
Exogenous factors expansionInclude proneness to smart technology, life stage, prior technology use, smart device ownership as moderators/mediators
Service diversificationExtend beyond Four studied services (digital workouts, online courses, digital events, well-being sessions) to cover take-away, subscription and other service types
Comparative analysisCompare attitudes of fully remote vs. hybrid vs. office-based employees; examine how work context intensity affects switching
Identity dynamicsInvestigate interplay between work and consumer identities in-home contexts; examine how identity switching affects service consumption
Longitudinal perspectiveTrack behavior changes over time post-pandemic; examine sustained vs temporary adoption patterns
Psychological factorsExplore additional push factors (attractiveness of alternatives and household affluence) and pull factors (need for uniqueness, novelty-seeking and conspicuous consumption motivation)
Decision-making structuresExamine household-level decision dynamics; consider family composition and multi-person household effects
Technology integrationExplore role of smart home technology adoption and IoT device ownership in predicting in-home service consumption
Cross-cultural validationTest whether configurations and relationships hold across different cultural contexts
Source(s): Authors own work

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