Table 2

Coevolutionary cycles of organizational routines and the new IT system mediated through five social constructivist perspectives

Empirical cycleTriggering eventCoevolutionary outcomeCoevolutionary dynamics mediated through five social constructivist perspectives
First cycleActors perceived the self-enrolment functionality of the CMS as misaligned with existing organizational policies and interpreted its use as conflicting with established administrative responsibilitiesInitial role reconfiguration and negotiated alignment between organizational routines and the new IT systemActors’ situated perceptions and subsequent interpretations of the new IT system led to unintended appropriations that bypassed the inscribed self-enrolment functionality. Through enactment, these appropriations recursively (re)shaped both the ostensive and performative aspects of the routine, reconfigured organizational roles and relationships and produced negotiated alignments between the organizational routines and the new IT system
Second cycleActors perceived the CMS prerequisite functionality differently and interpreted prior routine experiences in conflicting ways during routine executionEmergence of parallel work practices and localized alignments between the organizational routine and the new IT systemDifference in perceptions and interpretations of a CMS functionality produced competing appropriations during routine execution. Through enactment, these appropriations recursively reshaped the ostensive and performative aspects of the routine by generating parallel work practices (using shadow systems like Excel), localized adjustments and alignments between the organizational routines and the new IT system
Third cycleActors interpreted the CMS’s access rights and existing control structures incoherently across different organizational rolesNegotiated coordination practices and new relational patterns through adaptive appropriationIncongruent interpretations of control and operational flexibility across different organizational roles triggered adaptive appropriations of the new IT system. Through enactment, these appropriations recursively reshaped both the ostensive and performative aspects of the routine by producing negotiated coordination practices, new relational patterns and provisional alignments between the routines and the new IT system
Fourth cycleDiffering perceptions and interpretations of a CMS functionality across organizational contexts generated coordination breakdowns and cross-context misalignments during routine executionCross-context misalignment and renegotiated interdepartmental coordinationDifference in perceptions and interpretations of the semester tag functionality led to divergent appropriations across different organizational contexts. During enactment, these appropriations dynamically transformed routine execution through additional manual actions, coordination practices and evolving interdepartmental relationships. The resulting (mis)alignments triggered further recursive adjustments between the organizational routines and the new IT system
Fifth cycleThe way CMS was appropriated in one organizational context recursively (re)shaped its social constructions (perception, interpretation, appropriation, enactment and alignment) in other contextsEmergence of recursive cross-unit dependencies and renegotiated interdepartmental coordination between organizational routines and the new IT systemDelayed updating of course data by the MO constrained the execution of routines in the PO. The way CMS was appropriated in one organizational unit recursively (re)shaped its appropriation and subsequent enactment in other units. This led to postponements, repeated coordination requests, manual interventions and evolving interdepartmental relationships. These recursive dependencies and emerging patterns of actions (re)shaped routine execution and produced negotiated alignments between organizational routines and the new IT system
Source(s): Authors’ own work

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