Table 1 Sentiment distribution and mean... | Emerald Publishing

Table 1

Sentiment distribution and mean rating

	Reviews	Mean rating	SD rating	Mean polarity	SD polarity
	Before
Positive	82.11%	4.7	0.53	0.86	0.12
Neutral	2.20%	3.37	0.72	0.12	0.03
Negative	15.70%	1.88	1.02	(-0.65)	0.22
Total	100,00%	4.01	1.21	0.57	0.57
	After
Positive	79.72%	4.77	0.49	0.87	0.12
Neutral	2.53%	3.49	0.77	0.11	0.02
Negative	17.75%	1.99	1.09	−0.64	0.22
Total	100,00%	4.25	1.24	0.59	0.6

	Reviews	Mean rating	SD rating	Mean polarity	SD polarity
	Before
Positive	82.11%	4.7	0.53	0.86	0.12
Neutral	2.20%	3.37	0.72	0.12	0.03
Negative	15.70%	1.88	1.02	(-0.65)	0.22
Total	100,00%	4.01	1.21	0.57	0.57
	After
Positive	79.72%	4.77	0.49	0.87	0.12
Neutral	2.53%	3.49	0.77	0.11	0.02
Negative	17.75%	1.99	1.09	−0.64	0.22
Total	100,00%	4.25	1.24	0.59	0.6

Source(s): Authors’ own