Table A2.

Scale items, factor analysis and reliabilities

A table compares concise informal and concise formal chatbot prompt conditions with illustrative customer service conversations.
A table compares informal and formal A I shopping assistant prompts using a brand-name placeholder with example customer conversations.
A table compares informal and formal A I shopping assistant prompts using a brand-name placeholder with example customer conversations.
A table compares premium informal and budget informal A I shopping assistant prompts with illustrative shoe customer conversations.
View large
This Feature Is Available To Subscribers Only

or Create an Account

Close Modal
Close Modal